Running a successful business takes time, effort and the assistance of a highly qualified staff. In today’s business world, constant contact with customers is an absolute must, yet it is easy to let day-to-day operations overwhelm your ability to communicate with customers. One effective solution to meet your customers’ every communication need is to enlist… Read more »
Category: Answering Services
Industry Spotlight: Medical
Patients call medical offices for a variety of reasons: to schedule appointments, ask medical questions, discuss prescriptions, and sometimes to report medical emergencies. Accordingly, most medical offices contend with a constant stream of calls throughout the day. This high volume of calls can lead to unanswered or unreturned calls, resulting in frustrated patients. Routine scheduling… Read more »
Inbound Call Center Services: Virtual Receptionists
“82% [of customers] say that getting their issue resolved quickly is the number one factor to a great customer experience.” – LivePerson In the market, a competitive advantage is gained when a business stands out from the rest. One way of doing this is through the implementation of a superior call answering system that handles… Read more »
Tips for Good Phone Manners
Importance of Telephone Etiquette (Phone Manners) While effective phone communication seems like a lost art in an age of widespread email and texting, it remains a vital part of interactions between customers and companies. Unlike these newer forms of communication, phone communication involves more than just words. The tone you use while on the phone… Read more »
Whistleblower Hotline: Your Trusted Hotline Service
What is a Whistleblower Hotline? A whistleblower hotline is an anonymous, confidential line of communication that companies can set up to allow their employees, vendors and customers to safely report fraudulent, dangerous, unethical or illegal activity occurring in the workplace. While normally associated with a dedicated phone number, whistleblower hotlines can include other forms of… Read more »
The Right Answering Service for Your Small Business
The Need for Customer Communication While there are many opportunities for small business growth across the United States, it takes a great deal of effort to keep a small business running efficiently. Small businesses lack the infrastructure and resources of larger businesses and often face numerous obstacles when it comes to managing communication with potential… Read more »
Should My Business Use an Answering Service?
At its core, an answering service is a business that receives and answers telephone calls for its clients. Answering services can assist any type of business that relies on phone communication with its customers – which is to say, nearly all businesses. Businesses utilize answering services for a variety of needs, including taking all calls… Read more »
Are You a Small Business? This is Why You Should Use an Answering Service
Is your business growing? Are the calls flooding in with no time to answer? Is the decision between hiring help and outsourcing to an answering service or call center keeping you up at night? Managing a small business is a rewarding journey from one decision to the next. Still, it can become tiring when your… Read more »
Interested in Using an Answering Service? Read Our Tips on What to Look For!
In order for a company to select the best answering service, they must know what type of service provider compliments their company’s operations. Regardless of time or location, when you need assistance, you want a superior experience with a company you can always reach. 5 Tips for Choosing an Answering Service Here are some tips… Read more »
Business Telephone Etiquette
Businesses receive hundreds of calls each year. Business telephone etiquette is essential, as phone conversations are limited in comparison to face-to-face meetings. Believe it or not, business telephone etiquette begins before a phone call takes place and ends after you hang up your phone. Follow these simple guidelines to ensure positive business interactions via the… Read more »
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