Every business that promises round-the-clock service eventually has to answer a hard question: who picks
If you run a busy medical office, have you ever wondered whether it really matters
A customer calls your office after hours, leaves a message, and asks for a callback
If you run a plumbing, HVAC, roofing, or electrical business, or you manage a busy
When customers stop answering your calls, it can hurt more than your sales numbers. Many
Did you know that over half of potential customers expect businesses to respond to inquiries
For dental practices, managing incoming calls efficiently is as crucial as providing exceptional dental care.
In the modern business landscape, the role of a virtual receptionist has become indispensable. This
In today’s globalized world, the ability to communicate fluently in more than one language is
In today’s business world, effective customer communication is key. Call centers bridge the gap between
From meeting with clients to managing staff, many responsibilities come with owning a small business,
Whenever companies enact changes within their organizations it can be difficult for staff to
Businesses are driven by the customers who purchase their products and/or services. A strong, reliable
No matter the nature or size of your event, organizing and planning takes a lot
With the Internet and today’s remote communication technology, many business owners and other professionals, such
“82% [of customers] say that getting their issue resolved quickly is the number one factor
The Need for Customer Communication While there are many opportunities for small business growth across
At its core, an answering service is a business that receives and answers telephone calls
Is your business growing? Are the calls flooding in with no time to answer? Is
In order for a company to select the best answering service, they must know what
Businesses receive hundreds of calls each year. Business telephone etiquette is essential, as phone conversations
Harvard Business Review recently released an article regarding customer emotions and their effects on customer
Responsive Answering Service’s President, George Otte, was featured on Inc. Magazine! Inc. is a popular
Whether your business entity is big or small, answering services can encourage positive customer relationship
Your business is seeking a new competitive advantage for 2016. Like a majority of businesses,
Like other businesses, answering services providers need to make New Year’s resolutions. That’s where you
On average a small business can nearly double in size within 5 years, with a
