Roofer Answering Service

In the roofing business, no two days are alike. In your line of work, you may be out on a job site, at your desk sending out estimates, assisting a client with their insurance claim, or addressing an emergency repair request. When you are juggling so many tasks, it’s easy to miss a phone call from a potential customer. Fortunately, a roofer answering service such as Responsive provides a simple and cost-effective solution. 

When you partner with Responsive, you can trust our live answering agents to answer every call on your behalf, 24/7, even during weekends and holidays. Each call is answered promptly and answered or routed according to your instructions. The average U.S. roofing business has 3.2 employees, which means many tasks and responsibilities are shared. Even if you have dedicated in-house personnel to answer phones, we act as a seamless extension of your team. Whether you and your team are in a meeting, on another call, or out in the field, we attend to every call to help you provide outstanding customer service.

Benefits of A 24/7 Live Answering Service For Roofers

If you run a roofing business, you’re well aware of the unpredictability of call volume. On some days, the phone might barely ring, offering a lull in activity. However, when a natural disaster like a fierce storm or hurricane hits, the influx of phone calls and service requests can be daunting. A roofing answering service offers the benefit of scalability, so you never have to worry about missed calls.

Other benefits of a 24/7 live answering service for roofers include:

  • Round-the-clock coverage: we are available 24/7/365, day or night. Regardless of your business hours, our agents will answer every call.
  • Consistent customer service: especially in an emergency situation, callers need to be greeted in a friendly and professional manner. One of our top priorities is professional training for all of our live answering agents, ensuring that each phone interaction is a positive experience for your callers.
  • Bilingual answering agents: our agents are fluent in Spanish and English, making your business accessible to a diverse customer base in the language they prefer. 
  • Reporting and analytics: with Responsive as your answering service partner, you will receive a detailed report and call log, which contains valuable information and insights about your inbound leads. 
  • Cost savings: with plans starting at just $29/month, our comprehensive answering solutions are a bargain compared to the price of hiring additional office staff to answer your phones. And, with round-the-clock coverage, we are able to answer calls from various time zones. 

How A Roofer Answering Service Works

While roofing can be a complex business, our answering service for roofing companies is straightforward. Here is how it works:

  1. We onboard your roofing business as a client, with a few simple steps.
  2. You can decide when the calls are forwarded to us: 24/7 or after hours.
  3. Our live answering agents provide immediate response to all incoming calls.
  4. Our operators also collect caller details, including the nature and urgency of the roofing job, the location, and any immediate needs.
  5. We can customize the call flow: you can request that we take a message, screen the call, route the call according to your instructions, or schedule an appointment.
  6. Each call is meticulously documented, capturing all relevant information to assist your roofing crew.

We answer calls from callers with a wide range of roofing concerns, such as:

  • Emergency Leak Repair Requests: Calls from customers experiencing urgent issues with roof leaks, seeking immediate assistance to prevent further damage.
  • Roof Inspection Scheduling: Inquiries from homeowners or businesses looking to schedule a roof inspection to check for potential damage or wear.
  • Estimates for Roof Replacement: Requests from clients interested in getting a quote or estimate for replacing their entire roof.
  • Repair Status Updates: Follow-up calls from customers wanting updates on the progress or completion status of their ongoing roof repair projects.
  • Storm Damage Assessments: Calls from customers concerned about potential roof damage following severe weather events, seeking professional assessment and advice.
  • Gutter Cleaning and Maintenance: Requests for scheduling gutter cleaning and routine maintenance services to ensure the proper functioning of their roof’s drainage system.
  • Warranty Information Inquiries: Questions from clients regarding the warranty details and coverage for previous roofing work performed by the company.
  • Insurance Claim Assistance: Calls from customers needing help with documentation and information to support their insurance claims for roof damage.

Contact us today to request a quote or learn how our 24/7 live answering service can help your roofing business increase sales while providing an outstanding caller experience.