Virtual Receptionist Service
How your calls are answered and managed are critical for your business success. From the first time a potential customer calls requesting a quote, to the day to day operations, having a live receptionist is essential for the growth of your business. A receptionist plays a vital role on filtering those calls that need immediate attention. Our services go beyond typical virtual receptionists’ services of answering calls, scheduling appointments and handling customer with care and expertise. We make sure customer satisfaction is a priority through our “one time resolution” protocols.
Now, many businesses believe a live receptionist is a luxury that they cannot afford. Responsive Answering can provide you with an excellent live telephone answering service and at a fraction of your expected costs. With Responsive virtual receptionists, you’ll gain top-notch service at a fraction of the price of an on-site receptionist.
Our live receptionists can take care of your calls, while also providing office and administrative support for you. As answering service professionals, our staff knows it’s very important to make manage your calls establishing personal connections and delivering first-class customer service. The responsibilities of an outsourced virtual receptionist include, but are not limited to:
- Live Phone answering,
- Live Phone transferring,
- Call screening/forwarding,
- Appointment scheduling,
- Customized greetings,
- Flexible call routing,
- Administrative support,
- Email & fax services, and
- Message taking.
Responsive makes all these virtual personal assistant services affordable, and more than often, profitable for those in need. Our service does not only consist of operators sitting by telephones, our Virtual Receptionists are fully equipped with computers, scanners, and printers to respond to any executive assistant need you can think of, and to provide top notch services.
Our state of the art answering service systems and technicians will work with you so as to integrate our business to yours in a seamless way. When one of your clients calls you or your company, they will be greeted by someone who names your company/practice when they answer the phone. We will follow your instructions carefully and can respond to your ever-changing needs on a daily basis.
Our state-of-the-art computer systems remind our designated operators the protocols they need to follow. Our operators can also take messages and transfer them to you by fax, e-mail, and/or voicemail.