After Hours Answering Service

Does your business miss calls outside of business hours? Chances are, the answer in yes: while your staff is out on a break or gone for the day, the phones don’t stop ringing. A missed call could mean lost sales, business opportunities, or decreased customer satisfaction. While many businesses and organizations rely on automated answering attendants such as IVR for after-hours coverage, multiple studies show that callers prefer to interact with a human customer service agent. Fortunately, an after-hours answering service provides all the convenience of a live operator ready to answer calls on behalf of your business 24/7, without the expense or inconvenience of hiring in-house receptionists to cover the phone lines around the clock. 

Affordable After Hours Answering Service

If you are wondering how much an after-hours answering service may cost, or whether you can afford to hire one, you will be pleased to know that at Responsive Answering, our round-the-clock phone coverage starts at just $29/month. Our mission is to represent your business with the utmost professionalism, and we are proud to offer affordable answering service solutions to businesses and organizations across the nation. Thanks to our robust telephone technology, you can rest easy knowing that all calls will be answered and handled according to your instructions: our live operators will route the call if appropriate, take a message, screen the call, schedule an appointment, or perform client intake on your behalf. By the time your office re-opens in the morning or after a holiday, you will have a comprehensive log of all calls received, complete with details such as caller information, the nature of their inquiries, and any actions taken by our answering service. So instead of wondering whether you can afford to hire an after-hours service, you may ask yourself: can you afford not to? 

How Can An After Hours Answering Service Help Your Business?

From physician’s practices to landscaping businesses, from property management firms to law offices, we answer the phones for a variety of industries. Our services are customized to the needs of each industry, including:

If you are wondering how an after-hours answering service can help your business, consider these situations:

  • High Volume of After-Hours Calls: If you’re receiving a significant number of calls outside regular business hours, an after-hours answering service is invaluable for capturing potential leads and addressing customer concerns immediately.
  • Accessibility Across Time Zones: If you have customers in different time zones, or if you’re looking to expand your market globally, an after-hours service will allow you to respond to callers from around the world at their convenience.
  • Critical Industry Requirements: If you are in sectors such as  healthcare, legal services, property management, locksmith, plumbing, or HVAC repair, urgent calls may come in at all times of day or night and even during holidays. An after hours answering service provides the necessary coverage without the high cost of staffing these hours internally.
  • Seasonal Surge in Call Volume: During peak seasons or promotional periods, call volumes can increase significantly. For instance, a weather emergency or unseasonably cold weather could trigger a high volume of calls to an HVAC repair business. An after-hours answering service can help manage a call overflow effectively without overwhelming your in-house staff.

While many of our clients rely on our answering service for 24/7 coverage, the after-hours coverage is a backup option for when the unexpected happens. Thanks to our robust telephone technology, we can easily scale up to answer a high volume of calls any time of day or night. 

Be Available to Patients’ Calls With Secure and HIPAA-Compliant After Hours Answering Service

As a HIPAA-compliant medical answering service, we assist physicians, medical practices, dentists, urgent care clinics, hospices and other types of healthcare organizations remain available to patients around the clock. Whether it’s an urgent healthcare concern or a routine billing inquiry that comes in after hours, our live answering agents answer every call with professionalism, compassion and attention to detail. While you take care of your patients’ health and well-being, we ensure that their privacy is protected in accordance with HIPAA regulations. 

With our secure patient messaging platform, we support your medical practice with two-way communication, allowing patients to schedule appointments, receive reminders and updates by email and SMS, or access their messages via a secure web portal. Secure text messaging ensures that text messages and attachments are encrypted when they are in transit, as well as when they’re at rest on devices. When you partner with Responsive HIPAA-compliant answering service, you can have peace of mind knowing that your patient’s data is safeguarded from security breaches and HIPAA violations.

 

Responsive: Your Customizable After Hours, Evenings, and Weekend Answering Service

The best after hours answering service will be your dedicated partner, taking the time to understand your business and adjusting the call flow accordingly. Callers are attended to immediately, with no frustrating hold times, ensuring that your business remains well-managed until you or your staff are back to handle calls yourself. Many answering services can take messages, but the best after hours answering service will provide detailed reporting, giving you comprehensive insights into call volume, caller information, and the nature of inquiries. Count on Responsive to be your trusted partner for all your call answering needs!