From meeting with clients to managing staff, many responsibilities come with owning a small business, and needing to be everywhere at once is a daily challenge. While the goal of every small business is to grow, scaling a business can be difficult. Growing too quickly without the proper resources or a big enough staff can cause you to lose sales, develop a bad reputation, or struggle with employee turnover. On the other hand, it is nearly impossible to predict how long it takes for a business to take off. Hiring too many employees too quickly can harm revenue and productivity. Answering services are key to scaling a business by offering support in crucial areas of customer service, organization, and the increasing demand of your specific growth rate.
Keep up with demand
Continuing to provide quality products and services can become challenging, and many small business owners find it challenging to keep up with demand when businesses grow quickly. Companies spend a good amount of time and money on marketing their brand. However, small and mid-sized companies miss 62% of calls on average. Missed calls mean missed revenue, as 85% of consumers will not call a business again if their last call went unanswered. An answering service is specifically designed to take on an influx of calls and offer first-class customer service because we understand you might be on a job site or meeting with a client and simply can’t take every call.
Scaling your business properly
Many businesses struggle with scaling growth properly. On the one hand, more demand means needing more assistance. However, hiring extra staff in anticipation of a larger workload can be risky and expensive, as your needs typically fluctuate during periods of growth. There are many costs associated with hiring an employee, including recruitment, training, and benefits. By working with an answering service, you can maximize your new revenue and only spend money on the help you need. Answering service agents become an extension of your brand as they are highly trained to provide your callers with information about your business in addition to providing excellent customer service.
Utilize multiple services
The past decade has brought a shift in how consumers like to communicate with businesses. According to a recent study conducted by Twilio, 90% of the 6,000 consumers surveyed shared that they wanted to use messaging to communicate with companies. Additionally, one in every three social media users prefers to use social media to interact with businesses over phone or email. Considering that 82% of the US population uses social media, companies need to consider offering chat and direct messaging services. In addition to answering calls, answering services provide a variety of services any business can benefit from, specifically:
- Chats and Social Media Messages
- 24/7 Live Answering Services
- Appointment Scheduling
- Call Screening
- Message Delivery
- Registration Services
- Virtual Receptionist
Not sure if an answering service is right for your business? Whether you’re in the healthcare business or real estate and property management, call Responsive Answering Service today to find out how we can help you maximize your revenue, offer outstanding customer service to your current and potential clients, and provide you with time to focus on what matters most – regardless of your industry.