8 Signs That Your Business Needs an Answering Service

An answering service can provide several vital benefits for businesses. It’s especially true in the increasingly virtual setting many offices are using today. Companies rely on staffing to manage their client workflow. Whether you’re a start-up business or a growing company, it’s good practice to incorporate a professional answering service into your customer support plan…. Read more »

10 Vital Phone Etiquette Techniques That Every Customer Service Rep Needs to Know

Excellent customer service is essential to running a profitable business. Think about your most recent customer service experience. Was it pleasant, uneventful, or frustrating? How consumers feel about a company directly results from the service they receive. Whether you’re a small or large company, providing outstanding customer service starts with proper phone etiquette. Here are… Read more »

What is a Virtual Receptionist? What do they do?

In business, first impressions are important. Technology and flexibility have given small businesses the ability to adopt the look and feel of a larger company with the use of a virtual receptionist. If you have ever called a business only to reach their voicemail or an automated service, you appreciate the sound of a live… Read more »

5 Ways to Make Customer Service More Personable

Customers want more than the newest and hottest product on the market, they also want the service to match. Customers want to feel as though they are receiving personal attention and not being treated as a number. Implementing the right customer service tools creates an overall better customer experience. The result can be seen in… Read more »

Are Answering Services HIPAA Compliant?

The way health information is transferred, shared, and stored is crucial. Regulations of the Health Information Portability and Accountability Act (HIPAA) not only affect direct providers, but these guidelines also extend to third parties who medical professionals hire or contract with. If you’re a doctor or medical provider outsourcing your messaging service, it’s important to… Read more »

Never Miss a Potential Customer Call with an Answering Service

The way customers choose to do business with companies has changed. Consumers are more conscious of their time and expect a level of service that extends beyond traditional business hours, making it easy for busy consumers to get things done. Businesses have had to adjust to meet the demand of customer expectations. Many customers appreciate… Read more »

The Real Cost of Missed After-Hours Calls

With many businesses switching to remote work environments, several employees are working new and flexible work hours. As a result, companies are receiving more and more calls coming in outside of traditional office hours. This is excellent news for companies with 24/7 service. However, this change could prove devastating to a business that only answers… Read more »

Leveraging Answering Services for Your Small Business

From meeting with clients to managing staff, many responsibilities come with owning a small business, and needing to be everywhere at once is a daily challenge. While the goal of every small business is to grow, scaling a business can be difficult. Growing too quickly without the proper resources or a big enough staff can… Read more »