What is a Virtual Receptionist? What do they do?

In business, first impressions are important. Technology and flexibility have given small businesses the ability to adopt the look and feel of a larger company with the use of a virtual receptionist. If you have ever called a business only to reach their voicemail or an automated service, you appreciate the sound of a live… Read more »

5 Ways to Make Customer Service More Personable

Customers want more than the newest and hottest product on the market, they also want the service to match. Customers want to feel as though they are receiving personal attention and not being treated as a number. Implementing the right customer service tools creates an overall better customer experience. The result can be seen in… Read more »

Are Answering Services HIPAA Compliant?

The way health information is transferred, shared, and stored is crucial. Regulations of the Health Information Portability and Accountability Act (HIPAA) not only affect direct providers, but these guidelines also extend to third parties who medical professionals hire or contract with. If you’re a doctor or medical provider outsourcing your messaging service, it’s important to… Read more »

Never Miss a Potential Customer Call with an Answering Service

The way customers choose to do business with companies has changed. Consumers are more conscious of their time and expect a level of service that extends beyond traditional business hours, making it easy for busy consumers to get things done. Businesses have had to adjust to meet the demand of customer expectations. Many customers appreciate… Read more »

The Real Cost of Missed After-Hours Calls

With many businesses switching to remote work environments, several employees are working new and flexible work hours. As a result, companies are receiving more and more calls coming in outside of traditional office hours. This is excellent news for companies with 24/7 service. However, this change could prove devastating to a business that only answers… Read more »

Leveraging Answering Services for Your Small Business

From meeting with clients to managing staff, many responsibilities come with owning a small business, and needing to be everywhere at once is a daily challenge. While the goal of every small business is to grow, scaling a business can be difficult. Growing too quickly without the proper resources or a big enough staff can… Read more »

What Are Virtual Assistants & How They Can Benefit Your Business

The Internet has vastly impacted the way we conduct business. Many business owners and other professionals no longer need to work in a physical office space and employ full-time office staff. This shift has made it increasingly more common to have remote employees handle business virtually. Virtual conditions provide a new level of freedom for… Read more »

Legal Answering Services – How to Never Miss a New Client Call

Answering every client and potential client call is more important than ever before in the highly competitive legal industry business landscape. The number of virtual meetings and vitally important calls have increased during this pandemic, and clients are highly reluctant to leave voicemail messages about their legal affairs. To make sure that all client calls… Read more »

Missing After-Hours Calls? Benefits of Outsourced Dispatch Services

Every customer and potential customer who calls your business represents an opportunity for added revenue and growth. Missing even one of these important calls is not acceptable – and does not have to happen if you have full coverage dispatch service support from a professional answering service. Dispatch Service Delivered Your Way When you outsource… Read more »