OUR #1 PRIORITY
Inbound
Answering Service
Answering Service Customer Satisfaction
Inbound Answering Service Inbound Call Center
Answering Support Service Customer Satisfaction
Leadership &
Team Efficiency
Leadership &
Team Efficiency
Inbound Call Center
- Our team is focused throughout the United States. Our remote modality allows for flexibility and increased efficiency. This allows our inbound answering agent service to optimize operational efficiency for enhanced customer loyalty.
- Agents are highly equipped to manage a variety of industry-specific client requests for customer engagement.
- We value integrity, respect, accountability, and diversity in all our customer service answering.
Inbound Call Center
- Our team is focused throughout the United States. Our remote modality allows for flexibility and increased efficiency. This allows our inbound answering agent service to optimize operational efficiency for enhanced customer loyalty.
- Agents are highly equipped to manage a variety of industry-specific client requests for customer engagement.
- We value integrity, respect, accountability, and diversity in all our customer service answering.
Why Does Our Inbound Answering Service Team Stand Out?
Our leadership team brings decades of experience to create a consistent excellence in communication service delivery and employee satisfaction.
Meet the team
at responsive
GEORGE OTTE, CEO
George Otte is an entrepreneur with over 20 years of experience in tech support, fulfillment, and answering service management. His leadership and vision help us provide the best possible support, because he knows how vital it is for the continued success of your business.
Responsive Answering Service launched in 2012, with George fulfilling the role of CEO to provide professional contact center and answering services for medical, legal, and various service industries, with the intent to best fit the needs of our clients and their respective fields.
NICOLE AEDO, MARKETING MANAGER
With over 10 years of marketing experience, Nicole has worked in many industries, allowing her a unique perspective on our answering service clientele.
Her background and experience allow her to manage our marketing team effectively, while striving to increase Responsive’s brand presence and connect prospective clients with our business development team. This is completed through the promotion of Responsive through social media, email, website changes, and external opportunities.
Casey Meredith, Director of Operations
Casey is the backbone of our answering service team, overseeing daily operations and pushing our team to be the best they can be on every call.
With over 17 years of experience in call center and answering service management, Casey’s inquisitive nature offers a unique and innovative perspective for our clients. Since becoming an answering service agent with our Pittsburgh office in 2007, she has moved up the ranks from supervisor to Director of Operations. Her hard work and dedication to call center management allows our clients to reach new heights for their business, while prioritizing the customer experience for their callers.
Jessica Volker, Business Development Representative
Jessica brings over 15 years of call center experience to her role. With a comprehensive experience portfolio, Jessica has worked in answering service operations, quality assurance, training, and business development across her career.
Jessica strives to educate and inform our new and existing clients about the available solutions while maintaining exceptional rapport and providing important insights for our clients. With a focus on goal setting and determination, Jessica is dedicated to providing you and your business with the answering solutions you need to succeed in today’s ever-changing industry landscape.
Leadership
Philosophy
Responsive's customer service inbound answering is centered on creating a positive and supportive environment for our team, which translates to exceptional service for our clients.
Our virtual receptionist services lead by example, setting high standards for phone automation and support. All of our inbound answering telephone employees receive weekly performance updates and 3-weeks of training prior to independent call answering.
Our telephone answering service account managers and leadership team provide unmatched client support. While striving to foster a supportive and communicative environment with our staff.
- Excellence in service delivery
- Continuous learning and improvement
- Transparency and open communication
- Respect for our employees and clients
- Accountability and responsibility
Leadership Philosophy
Responsive's customer service inbound answering is centered on creating a positive and supportive environment for our team, which translates to exceptional service for our clients.
Our virtual receptionist services lead by example, setting high standards for phone automation and support. All of our inbound answering telephone employees receive weekly performance updates and 3-weeks of training prior to independent call answering.
Our telephone answering service account managers and leadership team provide unmatched client support. While striving to foster a supportive and communicative environment with our staff.
- Excellence in service delivery
- Continuous learning and improvement
- Transparency and open communication
- Respect for our employees and clients
- Accountability and responsibility
Inbound Call Answering Service Providers
Our inbound customer service centers offer increased efficiency and productivity for your business. Our integrations ensure that any client can work with us seamlessly. Unsure if Responsive’s solutions are a good fit for you? Connect with us today!
Industry-leading metrics- Weekly Performance Reviews
Industry-leading metrics
Weekly Performance Reviews
- 24/7 Availability
- 100% Data Protection
- Custom In-house Software
WHAT INDUSTRIES DO
WE SERVE AT RESPONSIVE?
Customer
Service Answering
Since our inception in 2012, our team has been a trusted provider of message taking services. Our operational team integrates seamlessly with your consistency.
Our inbound answering service team has the necessary capabilities to communicate with your business in a variety of ways.
Our inbound answering service team can deliver messages to your in-office staff through telephone, fax, email, text message, and HIPAA compliant messaging.
Our in-house call center software program is maintained and developed to ensure up-leveled customer service. Telephone answering services are conducted from an intricate answering service software that our team is trained on for 3 weeks prior to independent live answering.
This system is maintained by an in-house programming team to ensure that our technical system is fully operational at all times, minimizing downtime for any answering solution to your business.
Our answering service software and virtual receptionist services are the cornerstone of our telephone answering service potential.
Looking for increased integrations with your existing business software? Our answering service team often is able to work with your in-house applications. This includes scheduling software and more.
Customer Service Answering
Since our inception in 2012, our team has been a trusted provider of message taking services. Our operational team integrates seamlessly with your consistency.
Our inbound answering service team has the necessary capabilities to communicate with your business in a variety of ways.
Our inbound answering service team can deliver messages to your in-office staff through telephone, fax, email, text message, and HIPAA compliant messaging.
Our in-house call center software program is maintained and developed to ensure up-leveled customer service. Telephone answering services are conducted from an intricate answering service software that our team is trained on for 3 weeks prior to independent live answering.
This system is maintained by an in-house programming team to ensure that our technical system is fully operational at all times, minimizing downtime for any answering solution to your business.
Our answering service software and virtual receptionist services are the cornerstone of our telephone answering service potential.
Looking for increased integrations with your existing business software? Our answering service team is often able to work with your in-house applications. This includes scheduling software and more.
Frequently
Asked Questions
Is your team based in America?
Yes, our American answering service inbound answering solutions are based across the United States. See our Locations here.
How can I become a team member?
Apply to be a team member at any of our East Coast-based locations. Our 100% remote work modalities provide unmatched flexibility for compassionate team culture building.
What kind of calls does your inbound answering team take?
We manage call handling procedures for a variety of businesses of varying size. Many industries have different requirements for call management. Our team answering routine questions, urgent and emergency requests, schedules appointments, and more.
What services do we offer to businesses?
Our inbound answering service team has the capacity to work on your personalized service structure, tailored to grow with your needs. These include: appointment scheduling, message taking and delivery, 24/7 live answering, and after-hours support, to name a few. See more.
Is your team highly experienced?
Yes! Our team members come from diverse career and industry backgrounds. Including experts with 20+ years experience in fields like, finance, medical, customer service, and more.
Inbound Answering Service
Our live telephone answering service team is your local answering service solution. Connect with our team today for answers to your questions, request support, share feedback, our dedicated team is waiting to serve you.