OUTSTANDING TEAM OF PROFESSIONALS
CONSTANT TRAINING
Our team undergoes rigorous and ongoing training to stay up-to-date with the latest industry standards and best practices. This ensures that every interaction you have with us is handled professionally and efficiently.PHONE & BUSINESS ETIQUETTE
We pride ourselves on exemplary phone and business etiquette. Our representatives are trained to communicate clearly and respectfully, ensuring a positive experience for every caller.COMPLIANCE
We adhere to strict compliance standards to protect your privacy and data. Our protocols are designed to meet all regulatory requirements, giving you peace of mind that your information is secure.CUSTOMER MANAGEMENT
Our customer management system is designed to streamline interactions and provide personalized service. We keep detailed records to ensure that your needs are met promptly and accurately.INSIGHTS FROM SATISFIED CLIENTS
We take pride in delivering exceptional service, and nothing speaks louder than the voices of our satisfied clients. Discover how we have made a positive impact on their operations and why they trust us to meet their communication needs.-
Vann HambyHamby Roof RepairThey’ve been taking care of all my business calls for nearly 2 years. While no company can claim perfection in its business practices, Responsive Answering Service is great about correcting issue as they may arise. They are essential to the operations of my business. Customerfor life -
Debra BlackDr. David Markle OfficeWe have used Responsive Answering Service for years and love the service we get. The staff is always so helpful and accommodating. You will not be disappointed.
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Cindy PerryMarietta DermatologyOur office was using this answering service when I started in 2003. Always very polite and professional. I am now the manager that oversees and providers call schedule, so I work closely with the answering service. Kerry and Joe came to my office on a few occasions to see how things can improve. They listened to our concerns and came up with a plan. What’s important is that Kerry has followed up with me to make sure things continue to run smoothly.
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Vickie BroadfootClairmont PediatricsWe have used Responsive Answering Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints.
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Jenifer AshnerCompliance and Quality Director Chartwell Home Infusion and Specialty PharmacyWhen Chartwell decided it was necessary to upgrade the answering system to accommodate the increase in calls during non-business hours, because of growth in business, we contacted Responsive Answering Service. Their representative, Deb Goff, met with our clinical management group. She listened intently as we described the current process for handling after hours calls, what our needs were, and what our expectations for a new system would be. Deb took our needs and wish list back to her developers and designers who came up with a customized system that gets text messages to the on-call staff in a timely and effective manner that allows us to deal with the issues that our patients are trying to get help with. The timeliness of return calls has improved dramatically, and no calls are dropped or missed. Our customers ratings on ability to reach us after hours has scored 98%! We are extremely pleased with the service and the contribution it has made to an increase in our overall customer satisfaction scores.
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Melanie M.Senior Practice Manager – Orthopedics Tri-Rivers MusculoskeletalWe have used Responsive Answering Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints.
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Sondra HPathways Therapy CenterWe recently started using this answering service and have been genuinely impressed. They’ve helped us capture more referrals than ever before, and they are consistently easy to work with. The team is responsive, professional, and makes a real difference in how smoothly our front end runs. Jessica has made this seamless for me and as a practice owner, I need as many time-saving minutes I can get.
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Angie Perez-CamiVanguard Plastic Surgery PLLCWe are a very busy plastic and reconstructive hybrid clinic and we had a lot of issues with other answering services. Responsive Answering Service was always immediately available to assist with all of our needs. They have a very easy customer portal and are very easy to work with. We love them and know that this will be a long relationship.
