Business Telephone Etiquette

Posted in Answering Services, Business, Customer Service, Marketing.

Businesses receive hundreds of calls each year. Business telephone etiquette is essential, as phone conversations are limited in comparison to face-to-face meetings. Believe it or not, business telephone etiquette begins before a phone call takes place and ends after you hang up your phone. Follow these simple guidelines to ensure positive business interactions via the… Read more »

Cost Effective Answering Service Solutions

Posted in Answering Services, Business, Customer Service, Marketing.

Whether your business entity is big or small, answering services can encourage positive customer relationship management. The trick, though, is to find a cost effective answering service solution that perfectly meets your business needs. After all, every penny”display: block; text-align: center;” Which answering service is right for you? Use this guide to determine which… Read more »

Your Competitive Advantage in 2016

Posted in Business, Customer Service, Marketing.

Your business is seeking a new competitive advantage for 2016. Like a majority of businesses, you’ve highlighted customer service as an area of improvement. The reality is, excellent customer service helps generate new customer leads, improve customer retention rates, and create a truly unforgettable experience for the customer. As you start the New Year, consider… Read more »

Answering Services Make New Year’s Resolutions

Posted in Answering Services, Business, Customer Service, Marketing.

Like other businesses, answering services providers need to make New Year’s resolutions. That’s where you come in. With the involvement of their clients, answering services usually take this time to strategically reflect upon areas of accomplishment. It’s also a great time to begin to address areas of growth where desired results were not achieved the… Read more »

How Bilingual Answering Services Can Work for You

Posted in Answering Services, Business, Customer Service, Marketing.

Savvy businesses are employing bilingual answering services to accommodate their callersand increase the number of potential customers. Within the next few years the Hispanic population will make up nearly 20% of the population in the United States. Those answering service agents that can speak fluently in both Spanish and English have the capability to handle… Read more »