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What Our Answering Service Can Do For You

24/7 Live Call Answering
Around-the-clock coverage, ensuring that your calls are answered promptly and professionally, even outside of regular business hours.
US Receptionists
Our friendly, professional US-based virtual receptionists act as a seamless extension of your team.
Beyond Message Taking
We answer your inbound calls, schedule your appointments, transfer calls, and more
Bilingual Answering Service
Our expertly trained operators are fluent in English and Spanish, allowing your businesses to serve a larger market.
Lead Capture and Client Intake
By promptly answering calls from potential customers, we help you capture more leads and sales opportunities.
Cost Effective
Make a lasting impression with a top-notch service at a fraction of the price of an on-site receptionist.
Improve Productivity
When you outsource your phone answering, your employees can focus on their core tasks without interruptions from incoming calls.
Customized Greeting
Customized scripts and call handling to fit your business and industry needs.
Professional Image
A dedicated answering service projects a professional image for your business, even if you operate from a home office or have a small team.

We have over 40 years of experience providing live answering and transfer services to our customers nationwide.

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Let Us Help Keep Your Customers Happy.

84%
of companies that work to improve their customer experience report an increase in their revenue.
96%
of customers say customer service is important in their choice of loyalty to a brand.

Hear Us at Work

Medical Answering Service

With decades of experience, our medical answering services are tailored specifically to the unique needs of doctors and healthcare organizations. Our HIPAA-compliant answering service provides 24/7 coverage, including urgent medical calls and after-hours inquiries.

Legal Answering Service

Whether you are a solo attorney or a large law firm, we are dedicated to serving as an extension of your team. Our answering service for lawyers ensures that you never miss a client call, even if you are in court or busy with other legal matters.

How Our Live Answering Service Works

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Getting Started  

Onboarding with our answering service is easy. We work with you to develop a custom greeting, define rules for call handling and routing, provide post-call feedback to you and your customers, as well as engage your callers by scheduling appointments or completing sales intake forms.

Get Started
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An Extension of Your Team 

From the first customer call we receive, we become an extension of your business integrating seamlessly to handle your customer calls with the same level of professionalism and care your customers are accustomed to.

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We Answer for You

As an extension of your team, we provide the flexibility you need from weekend to evening coverage and more. We make sure you never miss an opportunity while giving you the time you need to create new ones by focusing on your business.

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We Support Your Growth  

Never miss an important call again. Our team makes sure your calls are handled promptly and professionally. You’ll receive all of your messages on time and we can also do some of the heavy lifting for answering chats, collecting payments, and scheduling appointments with plans and services that scale with you.

Insights from Satisfied Clients: The Value of Responsive Answering Service

We have used Responsive Answering Service for years and love the service we get. The staff is always so helpful and accommodating. You will not be disappointed.
Debra Black
Dr. David Markle Office
They’ve been taking care of all my business calls for nearly 2 years. While no company can claim perfection in its business practices, Responsive Answering Service is great about correcting issue as they may arise. They are essential to the operations of my business. Customer for life.
Vann Hamby
Hamby Roof Repair
More Testimonials

Answering Service FAQs:

What types of call handling services does Responsive Answering offer?

Our professional answering service provides custom greetings, call routing, call screening, appointment scheduling, lead qualification and intake, virtual receptionist and more.

Can you integrate with my existing business operations?

Our professional answering service seamlessly becomes an extension of your business, handling customer calls with the same level of professionalism and care your customers expect.

What are the hours of operation for Responsive Answering's services?

Our answering virtual receptionist service offers flexible coverage, including weekend and evening hours. We are available 24/7/365.

Can you schedule appointments for my business?

Yes, we offer appointment scheduling as part of our answering services.

Does Responsive Answering provide message delivery?

Yes, we provide message taking and delivery services. Message delivery is a core component of our business, as we prioritize meeting our customers' personalized needs. We offer flexible options for message delivery, allowing you to receive updates instantly or at intervals of your choice—every 30 minutes, hour, or day.

What kind of training do your agents undertake prior to taking live calls for clients?

All our staff start with 3 weeks of intensive training prior to live call answering. Our agents are later tested, monitored for quality assurance purposes, and continuously trained.

What industries do you support?

We support a variety of industries, including medical, legal, real estate, construction, transportation, and more.

Do you have bilingual answering agents?

Yes, our bilingual answering agents are fluent in Spanish and English, supporting your callers in the language they are most comfortable with.

Does Responsive offer scalable pricing plans?

Yes, our answering service pricing plans and services are designed to scale with your business needs.

How does the onboarding process work with your answering service?

The onboarding process involves working with you to set up custom greetings, define call handling rules, and establish feedback mechanisms for you and your customers.
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