Gone are the days of long phone hold times and unanswered customer emails. Chat is on the rise. An estimated 42% of consumers now turn to online chat as their preferred method of support over calling a company to speak to a representative. With the growing demand for chat support and the advancement in chat… Read more »
An answering service can provide several vital benefits for businesses. It’s especially true in the increasingly virtual setting many offices are using today. Companies rely on staffing to manage their client workflow. Whether you’re a start-up business or a growing company, it’s good practice to incorporate a professional answering service into your customer support plan…. Read more »
Home services businesses often need help when it comes to handling inbound calls, booking appointments, getting messages to the right people, etc. Small home services businesses may not have the money to hire an in-house customer service team. At the same time, larger companies may miss calls because their team cannot keep up with the… Read more »
The way health information is transferred, shared, and stored is crucial. Regulations of the Health Information Portability and Accountability Act (HIPAA) not only affect direct providers, but these guidelines also extend to third parties who medical professionals hire or contract with. If you’re a doctor or medical provider outsourcing your messaging service, it’s important to… Read more »
The way customers choose to do business with companies has changed. Consumers are more conscious of their time and expect a level of service that extends beyond traditional business hours, making it easy for busy consumers to get things done. Businesses have had to adjust to meet the demand of customer expectations. Many customers appreciate… Read more »
With many businesses switching to remote work environments, several employees are working new and flexible work hours. As a result, companies are receiving more and more calls coming in outside of traditional office hours. This is excellent news for companies with 24/7 service. However, this change could prove devastating to a business that only answers… Read more »
From meeting with clients to managing staff, many responsibilities come with owning a small business, and needing to be everywhere at once is a daily challenge. While the goal of every small business is to grow, scaling a business can be difficult. Growing too quickly without the proper resources or a big enough staff can… Read more »
Answering every client and potential client call is more important than ever before in the highly competitive legal industry business landscape. The number of virtual meetings and vitally important calls have increased during this pandemic, and clients are highly reluctant to leave voicemail messages about their legal affairs. To make sure that all client calls… Read more »
Every customer and potential customer who calls your business represents an opportunity for added revenue and growth. Missing even one of these important calls is not acceptable – and does not have to happen if you have full coverage dispatch service support from a professional answering service. Dispatch Service Delivered Your Way When you outsource… Read more »
Few things are as frustrating to customers as calling your business only to be greeted by an automated system telling them how important their call is to the company. Their rationale? If my call is so important to you, why is it being handled by a machine? In fact, some callers refuse to use automated… Read more »
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