8 Signs That Your Business Needs an Answering Service

Posted in Answering Services.

An answering service can provide several vital benefits for businesses. It’s especially true in the increasingly virtual setting many offices are using today. Companies rely on staffing to manage their client workflow. Whether you’re a start-up business or a growing company, it’s good practice to incorporate a professional answering service into your customer support plan…. Read more »

Are Answering Services HIPAA Compliant?

Posted in Answering Services.

The way health information is transferred, shared, and stored is crucial. Regulations of the Health Information Portability and Accountability Act (HIPAA) not only affect direct providers, but these guidelines also extend to third parties who medical professionals hire or contract with. If you’re a doctor or medical provider outsourcing your messaging service, it’s important to… Read more »

Never Miss a Potential Customer Call with an Answering Service

Posted in Answering Services.

The way customers choose to do business with companies has changed. Consumers are more conscious of their time and expect a level of service that extends beyond traditional business hours, making it easy for busy consumers to get things done. Businesses have had to adjust to meet the demand of customer expectations. Many customers appreciate… Read more »

The Real Cost of Missed After-Hours Calls

Posted in Answering Services.

With many businesses switching to remote work environments, several employees are working new and flexible work hours. As a result, companies are receiving more and more calls coming in outside of traditional office hours. This is excellent news for companies with 24/7 service. However, this change could prove devastating to a business that only answers… Read more »

Legal Answering Services – How to Never Miss a New Client Call

Posted in Answering Services.

Answering every client and potential client call is more important than ever before in the highly competitive legal industry business landscape. The number of virtual meetings and vitally important calls have increased during this pandemic, and clients are highly reluctant to leave voicemail messages about their legal affairs. To make sure that all client calls… Read more »

5 Advantages of Having a Live Answering Service

Posted in Answering Services.

Few things are as frustrating to customers as calling your business only to be greeted by an automated system telling them how important their call is to the company. Their rationale? If my call is so important to you, why is it being handled by a machine? In fact, some callers refuse to use automated… Read more »

Contractor Answering Service

Posted in Answering Services.

Busy contractors know the importance of never missing a call. At the same time, the demands of the job take you out of the office regularly, whether you’re visiting job sites or attending client meetings. Also, chances are good that your employees are often too busy to always answer your contracting business’s phone. When calls go… Read more »