Answering
service pricing

Starting at $29/month

We offer a selection of options for businesses and organizations of any size. Whether you are just starting out, or manage a bustling office with dozens of calls per day, there is a plan for you.

Basic

$29 /month

Standard

$149 /month

Premium

$299 /month

Elite

$549 /month

Interested in higher volume plans?

Fill out the form below to request a quote and learn more about higher-volume plans.

How to calculate the cost of answering services for your business

No two businesses are exactly the same, and calculating the cost of answering services for your business involves several key factors. Here’s a step-by-step guide to help you understand and estimate these costs:

Understand your business needs

Call volume: Estimate the number of calls your business receives on a daily, weekly, or monthly basis.
Call duration: Determine the average length of each call.
Services required: Identify the type of services you need (e.g., message taking, appointment scheduling, customer support).

Understand the pricing model

At Responsive, we offer monthly answering service plans: Flat-rate plans offer a set amount of minutes or calls per month. If you exceed the allotted amount, you will be charged an additional per-minute rate. A monthly answering service plan offers the benefit of predictable costs, allowing businesses like yours to budget more effectively, as it includes a set amount of minutes or calls. Our monthly plan simplifies billing and includes our comprehensive feature set as part of the package.

Choose your plan and calculate total cost

Consider your call volume and average call duration when selecting a plan. For instance, if you typically receive 100 calls per month with an average call duration of 3 minutes, your total minutes per month will be approximately 300. Using the table below, you could choose the $299/month plan with 250 minutes included, or, if you expect your call volume to grow, the $549/month plan with 500 minutes included. With the $299/month plan, your cost for 300 minutes per month would be: $299 + (300-250 minutes) *$1.18 = $350.18

Review additional one-time and monthly fees

At Responsive, we charge a one-time account setup and education fee of $75.00. Other answering services may follow a different pricing structure or rates. Always review your entire agreement to understand the fee schedule and to estimate what your total costs will be on a monthly basis.

10+

years of
experience

50

states
served

100%

HIPAA
Compliant

500+

businesses
supported

Why choose an affordable answering service

Cost-effective solution

Hiring a full-time receptionist costs an average of $39,470 per year and can reach $50,000 plus benefits. Access a more affordable alternative without any additional expenses.

Increased productivity

Free up your receptionists' time allowing them to focus on specialized and high-value tasks, leading to improved productivity and smoother business operations.

Enhanced customer service

Ensure high levels of customer service, making your in-house staff more efficient by handling routine calls professionally and promptly.

Streamlined operations

By utilizing an answering service, your business can maintain high customer service standards while optimizing the efficiency of your in-house team.

Outstanding team of professionals

Constant training

Our team undergoes rigorous and ongoing training to stay up to date with the latest industry standards and best practices. This ensures that every interaction you have with us is handled professionally and efficiently.

Compliance

We adhere to strict compliance standards to protect your privacy and data. Our protocols are designed to meet all regulatory requirements, giving you peace of mind that your information is secure.

Phone & business etiquette

We pride ourselves on exemplary phone and business etiquette. Our representatives are trained to communicate clearly and respectfully, ensuring a positive experience for every caller.

Customer management

Our customer management system is designed to streamline interactions and provide personalized service. We keep detailed records to ensure that your needs are met promptly and accurately.

Discover how our answering service makes a difference

Since implementation, return calls have been faster, and after-hours accessibility ratings have reached 98%. We’re extremely pleased with the service and its impact on customer satisfaction.

Their representative met with our clinical team, listened closely to our needs, and returned with a customized system for after-hours calls. It delivers timely text messages to on-call staff, improving response time and ensuring no missed calls.

Jennifer Ashner

Compliance and quality director at Chartwell Home Infusion and Specialty Pharmacy

The whole service has ran so smoothly and we are no longer missing calls from potential clients. Absolutely recommend them!

Tony Junkin

Executive Administrator at My Integrity Counseling

Frequently asked questions

How do I know what pricing plan is right for my business?

Our pricing plans grow with your business. Start small and work your way up to our Standard or Premium plans as your business expands.

What is a minute rate?

A minute rate is defined as any activity on your account. All activity is rounded to the whole next minute. For example, 23 seconds of usage time is billed as one minute. Save money on usage rates with a larger plan.

Do you offer customized answering service pricing configurations?

Connect with our team online, and book a call to discuss custom options, and higher call volumes.

What is the one-time fee?

Our one-time account setup and education fee is $75.00. This includes your personal consultation to identify policies and procedures for call management and handling.

How can I get the most out of my answering service pricing plan?

Clearly identify your needs and requirements up front. Our team can work through any difficulties with you ahead of time.

How often will I be billed for my answering services?

Our pricing plans are billed on a monthly basis. Check with your account manager to see when your bill will be due.

Answering service cost glossary

SETUP FEE: A one-time setup and education fee. This fee covers the initial setup of your account, the integration of our systems with your processes, and the training of our staff to accurately represent your brand and handle your calls effectively | MONTHLY FEES: Some providers have a base monthly fee in addition to per-minute or per-call charges | OVERAGE CHARGES: If you exceed the included minutes or calls in a plan, overage fees will apply | SPECIAL SERVICES: Additional fees may apply for optimal servics that are not included with your base packages.

Request a free consultation

Our answering services prioritize your needs and are always ready to help. Whether you have questions, require support, or want to share feedback, our dedicated team is here for you.

Answering service pricing