Government Agency & Institution Answering Service

As a local, state, or federal government agency, you know that it is critical for your success to have a flawless system of communication. Responsive Answering provides answering services for government entities such as:

  • Road Infrastructure,
  • Traffic signals and road sign,
  • Building Management/Courthouses,
  • IT and Infrastructure.

Responsive Answering for government agencies offers a Business Voicemail feature which saves your agency time and money. This special voicemail has a feature that gives only certain callers a recorded message yet transfers priority calls to our live answering service representative.

Our team of professionals works hard on solicitations responses and state proposals. We work hand in hand with procurement departments to make the process approachable and business-friendly. Responsive Answering will work on all RFP or RFIs and collaborate as needed to ensure our conjoined success. Our 40 years of experience as an outsourced answering service will definitely make a favoring difference!

Responsive has ample experience in providing telephone answering and call center services to local, state and federal government agencies. We are aware that contracts with governments include a wide variety of critical procedures for agencies such as law enforcement, defense, environmental protection, transportation, utilities and health and human services. Our operators follow intensive training program on government processes that require specific scripts and terminology.

Moreover, we have the ability to serve citizens in a variety of languages through our translation partner and ensure the confidentiality and security that these types of calls need in the moment they are handled.