Legal Offices Answering Service

Do you have an excess of incoming calls? Are you too busy to answer them and get frustrated daily from unwanted calls? How would you like a team of professionals to take care of your calls, 24 hours a day so you only receive calls from people you want to hear from?

Responsive Answering provides attorneys with answering services tailored to their specific needs. An in-house operator can only assist you from 9 to 5 whereas Responsive’s lawyer answering services team will be there for you around the clock.

Our operators are carefully selected based on their academic background, ensuring that they possess the necessary qualifications to communicate with your clients in a highly professional manner. At Responsive, our legal answering service agents are not only intelligent, but also well-trained and closely supervised to maintain the highest standards of service. You can have complete peace of mind knowing that they will diligently adhere to your provided scripts and instructions, treating your customers with the utmost care and professionalism, just as you would.

In the competitive and cost-intensive legal industry, a professional legal answering service will help you not only establish yourself as a true professional in the field, but also stand to increase your firm’s profitability by reducing costs. Minimizing the number of missed calls translates into more business opportunities, enabling you to seize valuable leads and serve a greater number of clients.

Benefits Of A Professional Answering Service For Law Offices

Experience in the attorney answering service business has taught Responsive that lawyers are very busy all the time. They need someone to answer their calls for them especially when they’re with a client. Since clients pay by the hour, answering another customer’s call makes you look very unprofessional. At the same time, you need to answer these calls because an interested prospect will abandon your practice if he is sent to voicemail every day. We will work with you to ensure none of your communication is ever lost, and provide you the legal answering services solutions you need.

The benefits of hiring a professional answering service for your law office include:

  • Customized Legal Intake: our legal intake service is designed to gather pertinent information from potential clients seeking legal assistance. When a call comes in, our agents handle their calls with professionalism and attention to detail. By asking pertinent questions and collecting accurate information, our agents facilitate the evaluation of cases and help your law firm make informed decisions. 
  • Faster Response Time: Attorneys are often busy with meetings, court appearances, or other engagements. An answering service ensures that calls are answered even when you or your staff are unavailable, ensuring that clients can reach someone at your law firm at any time. Every call from prospective or existing clients is handled promptly and courteously.
  • 24/7 Availability: Many legal issues can arise at any time, including emergencies that require immediate attention. A professional answering service offers round-the-clock availability, ensuring that urgent calls are promptly addressed, even outside of regular business hours. This accessibility can be vital for clients seeking legal assistance during non-traditional hours or in urgent situations.
  • Customized Call Handling: When your clients call your number they will be greeted with your company’s brand name. We strive to become a seamless extension of your business. Our agents can tailor call handling according to your specific instructions and protocols. Whether you need calls screened, urgent matters escalated, appointments scheduled, or messages relayed, our answering service can adapt to your requirements.
  • Increased Efficiency: By outsourcing call management to a professional service, you can free up valuable time and resources for more important tasks. Instead of constantly interrupting your work to answer phone calls, you can focus on legal matters, thereby increasing your productivity and efficiency.
  • Cost-Effective Solution: Hiring a full-time receptionist can be costly for law practices, especially for smaller firms. A professional answering service offers a cost-effective alternative, as you only pay for the services you use. It eliminates the need for hiring, training, and providing employee benefits, saving you money in the long run.
  • Confidentiality: Attorneys handle sensitive and confidential client information regularly. At Responsive, we understand the importance of maintaining confidentiality and adhering to rigorous privacy protocols. You can be assured that your clients’ information is safe and secure in the hands of our trained answering service professionals.
  • Bilingual Answering Service: our bilingual English / Spanish answering agents will be a valuable addition to your team. Whether your office specializes in immigration law, family law, bankruptcy law, or any other legal area, you may have clients who are more comfortable communicating in Spanish. Our bilingual answering service will ensure that all clients, whether they prefer to speak Spanish or English, will be greeted promptly and courteously when they call your office. Your clients’ calls or messages will be relayed according to your firm’s preference. Ultimately, our bilingual answering service can contribute to the growth and success of your law firm by expanding your reach.

Top Legal Answering Service

At Responsive Answering Service, we understand the unique demands and challenges faced by legal professionals. Whether you are a solo practitioner or part of a large law firm, we recognize the critical nature of every phone call and the importance of delivering prompt, accurate, and personalized responses to your clients. That’s why we are dedicated to serving as an extension of your legal team, ensuring that each call is handled with the utmost professionalism, empathy, and attention to detail. We support clients specializing in many areas of the law, including:

  • Personal Injury
  • Criminal Defense
  • Family Law
  • Estate Planning
  • Immigration
  • Corporate Law
  • Intellectual Property
  • Real Estate
  • Employment Law
  • Bankruptcy
  • Social Security Disability
  • Tax Law
  • Environmental Law
  • Medical Malpractice
  • Workers’ Compensation

How Responsive Answering Service Helps Attorneys

Responsive Answering Service is dedicated to supporting attorneys by providing a range of specialized services tailored to the unique needs of law firms. Our services include:

  • 24/7 Live Answering Service, including after-hours, weekends, nights, and holiday coverage
  • Virtual Receptionist
  • Call Screening
  • Appointment Scheduling
  • Dispatching Services
  • Message Taking and Delivery
  • Event Registration
  • Online Chat and Social Media Direct Messaging

Trust Responsive to become your reliable partner, bringing numerous benefits for your law firm as well as your clients. Call or contact us today and discover our very affordable legal answering service rates.