2017 has been marked by many experts the year of the customer journey. As consumers are given more options when…
Although many businesses are closed for parts of the holiday season, they usually see an increase in customer calls throughout…
No matter the nature or size of your event, organizing and planning takes a lot of complex work, and the…
Running a successful business takes time, effort and the assistance of a highly qualified staff. In today’s business world, constant…
Patients call medical offices for a variety of reasons: to schedule appointments, ask medical questions, discuss prescriptions, and sometimes to…
“82% [of customers] say that getting their issue resolved quickly is the number one factor to a great customer experience.”…
At its core, an answering service is a business that receives and answers telephone calls for its clients. Answering services…
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