Regardless of who calls your business, every call is important. You won’t always get the opportunity to call them back if you missed their call or sent them straight to voicemail. We understand that business meetings and other parts of life are as important as that phone call, but at the end of the day,that… Read more »
Category: Answering Services
Organized Call Logs Done Right
Answering services, call centers, front desks and anyone else that keeps records of call data should keep organized call logs. When someone calls in, it is important to keep a detailed record of the caller’s information. Answering services specifically use call logs to establish reliability in the company’s billing practices. Follow these proven strategies to… Read more »
Improve Answering Service Scripts
Sometimes people look down upon answering service scripts. The reality is customer service needs to maintain a consistent approach and meet the high expectations of customers. Answering service scripts can help representatives meet those goals. If you have mastered your script in a way so that any of your representatives can follow the guidelines while… Read more »
Call Confirmation Made Easy
Call confirmation is the key to taking telephone calls and messages. Any high-end virtual receptionist, call center or answering service is equipped with a spelling alphabet. Every representative has this list located at their desk and is familiar with it. Spelling alphabets may seem silly, but in fact they are a vital part of making… Read more »
Why Use a Medical Answering Service?
Medical Answering Services offer doctors the critical solutions they need in order to assist customers even when the client isn’t in the office. Their profession is demanding and medics find that answering services are a smart solution. Every phone call is important, especially when it’s regarding your health, wouldn’t you agree? 71% of customers end… Read more »
Using a Quality Answering Service
Your clients are important, and though it may be another expense, a quality answering service is worth your while. If you have an answering service provider that is taking emergency calls or after hours calls it is important to make sure you are getting your money’s worth and more importantly, your customer’s. Here are some… Read more »
Call Patching Services
Call patching is the perfect solution for businesses to continuously as call loads grow on larger scales. Some businesses may even find that a variety of customers need immediate attention that their normal telephone answering services simply cannot provide. With call patching you can optimize customer devotion while implementing a hardy solution. What is Call… Read more »
Emergency Answering Service Must Haves
It is undeniable that businesses may run into the forces of nature. Your firm may be located in a hurricane zone, an active fault, or in a tornado valley, but what are you going to do when actual disaster hits? An answering service designed to handle emergency calls may offer the solution you are looking… Read more »
After Hour Calls
The concept of the telephone has been around for hundreds of years. It has beenembodied in our culture and lives. We pick up the phone to call our Grandmothers, our friends and our service providers. It does not matter what time of the day it is, we just do it. This is why it is… Read more »
Direct Response and E-commerce
Direct response is a type of marketing that prompts a specific, measured reaction from a consumer to a marketer. It simplifies the delivery of a call to action and outcome via direct or online interaction, for immediate feedback and response, allowing marketers to understand the behavior of their products or services instantaneously. The direct-response marketing… Read more »
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