How to Navigate Communications with Rude Callers

Posted October 30, 2015 in Answering Services, Business, Customer Service, Marketing.

Have you ever been faced with the difficulties of an irritated or rude caller? One of the challenges of working…

Every Call Is Important

Posted October 23, 2015 in Answering Services, Business, Customer Service, Marketing.

Regardless of who calls your business, every call is important. You won’t always get the opportunity to call them back…

Organized Call Logs Done Right

Posted October 16, 2015 in Answering Services, Business, Customer Service, Marketing.

Answering services, call centers, front desks and anyone else that keeps records of call data should keep organized call logs…

Improve Answering Service Scripts

Posted September 17, 2015 in Answering Services, Business, Customer Service, Marketing.

Sometimes people look down upon answering service scripts. The reality is customer service needs to maintain a consistent approach and…

Call Confirmation Made Easy

Posted September 10, 2015 in Answering Services, Business, Customer Service, Marketing.

Call confirmation is the key to taking telephone calls and messages. Any high-end virtual receptionist, call center or answering service…

Why Use a Medical Answering Service?

Posted September 3, 2015 in Answering Services, Business, Customer Service, Marketing.

Medical Answering Services offer doctors the critical solutions they need in order to assist customers even when the client isn’t…

Using a Quality Answering Service

Posted August 20, 2015 in Answering Services, Business, Customer Service, Marketing.

Your clients are important, and though it may be another expense, a quality answering service is worth your while. If…

Call Patching Services

Posted August 17, 2015 in Answering Services, Business, Customer Service, Marketing.

Call patching is the perfect solution for businesses to continuously as call loads grow on larger scales. Some businesses may…

Emergency Answering Service Must Haves

Posted July 2, 2015 in Answering Services, Business, Customer Service, Marketing.

It is undeniable that businesses may run into the forces of nature. Your firm may be located in a hurricane…

After Hour Calls

Posted May 12, 2015 in Answering Services, Business, Customer Service, Marketing.

The concept of the telephone has been around for hundreds of years. It has beenembodied in our culture and lives.…