Answering service for cleaning companies
Is your cleaning company keeping up with inbound calls, answering each phone call in a timely and professional manner?
An answering service for cleaning companies offers a simple and effective solution to missed calls: every call can be answered by a virtual answering agent, representing your cleaning company in a prompt, friendly and professional manner.
Benefits of our Answering Service for cleaning companies
If you run a janitorial service, there are jobs to complete, administrative and billing tasks to handle, teams to hire, and training to conduct.
It’s no wonder that most janitorial companies miss important phone calls, let them go to voicemail, or try to answer them while on the go or out in the field. This can lead to lost opportunities and frustrated potential clients.
At Responsive Answering, we work with cleaning and janitorial services of all sizes to provide a smooth, consistent and professional call experience around the clock. The benefits of partnering with our answering service for cleaning companies include:
We are available 24/7/365, day or night. Regardless of your business hours, our agents will answer every call.
Our answering agents can schedule appointments directly on your calendar. Whether it’s a new client requesting a walk-through of their property, or an existing client calling to schedule or reschedule a cleaning, we help keep your calendar filled with business opportunities.
As a busy janitorial service, you don’t have time to waste on calls that don’t translate into business opportunities. With our call screening service, our agents will only transfer the calls that meet your requirements, and take messages from other, less strategic, callers.
Customer service
One of our top priorities is professional training for all of our live answering agents, ensuring that each phone interaction is a positive experience for your callers.
Our live answering agents are fluent in Spanish and English, making your business accessible to a diverse customer base in the language they prefer.
Cost savings
With plans starting at just $29/month, our answering service for cleaning companies is a bargain compared to the price of hiring additional office staff to answer your phones.
A professional answering service cleaning companies trust
If you are considering hiring an answering service for your cleaning firm, look no further than Responsive Answering.
We are a trusted and dedicated solution to your in-house communication issues. Our organization offers you peace of mind, exceptional customer service, and the latest technology systems to elevate your professional image. Pricing options vary depending on your needs, so you only pay for the services and additions that best serve your business.
With in-house Quality Assurance teams and a dedication to individual call agent metrics, we aim to uphold the highest standards in Quality Assurance (QA) and Service Level Agreements (SLAs). Our flourishing client base includes companies that range in size from Fortune 500 conglomerates to small family-owned businesses.
When you partner with Responsive as your janitorial answering service, you can feel confident that your business will receive exceptional call handling provided by live agents with decades of experience in multiple fields, who genuinely care about each caller. This is what sets us apart, our team is at the heart of the difference Responsive Answering Service makes every day for our clientele.
FAQs about our answering service for cleaning companies
Will my callers know they are speaking with an answering service?
All callers are greeted with your company’s name. Our agents are trained to answer each call based on your preferences and scripts. Many times, callers do not even realize they are speaking with an answering service.
How do you train your agents to handle calls for cleaning companies?
Our agents undergo comprehensive training that includes learning about the cleaning industry, familiarizing themselves with your specific services, and understanding your company’s policies and procedures. This ensures they can effectively answer questions, schedule appointments, and route calls or take messages according to your instructions.
How can an answering service help my cleaning business grow?
By utilizing our answering service, your business can capture more leads and convert inquiries into customers. Our team is trained to provide excellent customer service, ensuring that potential clients receive immediate assistance, which can mean more bookings and customer loyalty.
What information do you collect from callers?
As an answering service for cleaning and janitorial firms, we typically collect essential information such as the caller’s name, contact details, service requested, and any specific requirements they may have. This ensures that your team has all necessary details for follow-up and appointment scheduling.
Can your answering service handle both residential and commercial cleaning inquiries?
Absolutely! Our trained agents can manage calls related to both residential and commercial cleaning services. Whether it’s scheduling appointments or responding to specific client needs, we ensure that all inquiries are handled professionally and efficiently.
Can I listen to recorded calls for quality assurance?
Yes, we can provide access to recorded calls upon request, for quality assurance and training purposes. This feature helps you ensure that our agents are representing your business effectively and maintaining high customer service standards.
How do I get started?
Getting started is easy! You can contact us to discuss your specific needs and set up your account. We’ll work with you to align our offerings with your business goals and customize your answering scripts.
10+
years of
experience
experience
50
states
served
served
100%
professional call handling
500+
businesses
supported
supported
Discover how our answering service makes a difference
Since implementation, return calls have been faster, and after-hours accessibility ratings have reached 98%. We’re extremely pleased with the service and its impact on customer satisfaction.
Their representative met with our clinical team, listened closely to our needs, and returned with a customized system for after-hours calls. It delivers timely text messages to on-call staff, improving response time and ensuring no missed calls.
Jennifer Ashner
Compliance and quality director at Chartwell Home Infusion and Specialty Pharmacy
The whole service has ran so smoothly and we are no longer missing calls from potential clients. Absolutely recommend them!
Tony Junkin
Executive Administrator at My Integrity Counseling
Request a free consultation
Our answering services prioritize your needs and are always ready to help. Whether you have questions, require support, or want to share feedback, our dedicated team is here for you.