Every Call Is Important

Posted October 23, 2015 in Answering Services, Business, Customer Service, Marketing.

Regardless of who calls your business, every call is important. You won’t always get the opportunity to call them back…

Organized Call Logs Done Right

Posted October 16, 2015 in Answering Services, Business, Customer Service, Marketing.

Answering services, call centers, front desks and anyone else that keeps records of call data should keep organized call logs…

Answering Services to the Rescue: Call Overflow

Posted October 8, 2015 in Business, CRM, Customer Service.

Call overflow is like driving on the interstate during rush hour. When businesses get calls during peak periods in a…

Improve Answering Service Scripts

Posted September 17, 2015 in Answering Services, Business, Customer Service, Marketing.

Sometimes people look down upon answering service scripts. The reality is customer service needs to maintain a consistent approach and…

Call Confirmation Made Easy

Posted September 10, 2015 in Answering Services, Business, Customer Service, Marketing.

Call confirmation is the key to taking telephone calls and messages. Any high-end virtual receptionist, call center or answering service…

Why Use a Medical Answering Service?

Posted September 3, 2015 in Answering Services, Business, Customer Service, Marketing.

Medical Answering Services offer doctors the critical solutions they need in order to assist customers even when the client isn’t…

How to Put a Customer on Hold

Posted August 28, 2015 in Business, Customer Service, Marketing.

Ever wonder how to put a customer on hold? Sometimes it’s unavoidable. If you have to do it, do it…

Using a Quality Answering Service

Posted August 20, 2015 in Answering Services, Business, Customer Service, Marketing.

Your clients are important, and though it may be another expense, a quality answering service is worth your while. If…

Call Patching Services

Posted August 17, 2015 in Answering Services, Business, Customer Service, Marketing.

Call patching is the perfect solution for businesses to continuously as call loads grow on larger scales. Some businesses may…

The Impacts of Being Bilingual

Posted July 16, 2015 in Business, Customer Service, Marketing.

Language is a leading factor in communication. In the year 2011, the U.S. Census Bureau conducted a survey illustrating that…