Savvy businesses are employing bilingual answering services to accommodate their callersand increase the number of potential customers. Within the next few years the Hispanic population will make up nearly 20% of the population in the United States. Those answering service agents that can speak fluently in both Spanish and English have the capability to handle… Read more »
Category: Marketing
The Expertise of a Virtual Receptionist
Whether you employ a live or virtual receptionist, they are usually the first voice that an external party hears when they get in touch with your company. The key to making a good first impression is to answer phone enquiries in a professional, respectful and helpful manner. Receptionists that master these techniques will positively impact… Read more »
10 Tips for Answering Services in South Florida
It’s the little things in life that bring joy to people’s hearts. Answering services in South Florida have found that a little bit of quality customer service can go a long way. Read the following tips for answering services that many agents and receptionists use for positive caller experiences. Answer calls with your personal spunk… Read more »
How to Navigate Communications with Rude Callers
Have you ever been faced with the difficulties of an irritated or rude caller? One of the challenges of working with customers on the phone is learning how to navigate the conversation. Of course, handling every call with care is important, but sometimes we need a little help. Here are three tips to handle difficult… Read more »
Every Call Is Important
Regardless of who calls your business, every call is important. You won’t always get the opportunity to call them back if you missed their call or sent them straight to voicemail. We understand that business meetings and other parts of life are as important as that phone call, but at the end of the day,that… Read more »
Organized Call Logs Done Right
Answering services, call centers, front desks and anyone else that keeps records of call data should keep organized call logs. When someone calls in, it is important to keep a detailed record of the caller’s information. Answering services specifically use call logs to establish reliability in the company’s billing practices. Follow these proven strategies to… Read more »
How a CRM Can Elevate Your Business
CRM, otherwise known as Customer Relationship Management, is a system used to elevate businesses to the next level. You may have heard the term before or maybe you haven’t. Regardless, you should get familiar with the term ASAP because CRMs are all the hype. At the heart of the system, CRMs are meant to track… Read more »
Improve Answering Service Scripts
Sometimes people look down upon answering service scripts. The reality is customer service needs to maintain a consistent approach and meet the high expectations of customers. Answering service scripts can help representatives meet those goals. If you have mastered your script in a way so that any of your representatives can follow the guidelines while… Read more »
Call Confirmation Made Easy
Call confirmation is the key to taking telephone calls and messages. Any high-end virtual receptionist, call center or answering service is equipped with a spelling alphabet. Every representative has this list located at their desk and is familiar with it. Spelling alphabets may seem silly, but in fact they are a vital part of making… Read more »
Why Use a Medical Answering Service?
Medical Answering Services offer doctors the critical solutions they need in order to assist customers even when the client isn’t in the office. Their profession is demanding and medics find that answering services are a smart solution. Every phone call is important, especially when it’s regarding your health, wouldn’t you agree? 71% of customers end… Read more »
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