Sometimes people look down upon answering service scripts. The reality is customer service needs to maintain a consistent approach and…
Ever wonder how to put a customer on hold? Sometimes it’s unavoidable. If you have to do it, do it…
Your clients are important, and though it may be another expense, a quality answering service is worth your while. If…
Call patching is the perfect solution for businesses to continuously as call loads grow on larger scales. Some businesses may…
Language is a leading factor in communication. In the year 2011, the U.S. Census Bureau conducted a survey illustrating that…
It is undeniable that businesses may run into the forces of nature. Your firm may be located in a hurricane…
A customer contacts your firm; their first impression of your corporation is typically made by the receptionist or representative. It…
The concept of the telephone has been around for hundreds of years. It has beenembodied in our culture and lives.…
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