Patients call medical offices for a variety of reasons: to schedule appointments, ask medical questions, discuss prescriptions, and sometimes to…

“82% [of customers] say that getting their issue resolved quickly is the number one factor to a great customer experience.”

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Importance of Telephone Etiquette (Phone Manners)

While effective phone communication seems like a lost art in an age of widespread…

What is a Whistleblower Hotline?

A whistleblower hotline is an anonymous, confidential line of communication that companies can set up…

While there are many opportunities for small business growth across the United States, it takes…

At its core, an answering service is a business that receives and answers telephone calls for its clients. Answering services…

Is your business growing? Are the calls flooding in with no time to answer? Is the decision between hiring help…

In order for a company to select the best answering service, they must know what type of service provider compliments…

Businesses receive hundreds of calls each year. Business telephone etiquette is essential, as phone conversations are limited in comparison to…

Harvard Business Review recently released an article regarding customer emotions and their effects on customer service. How you handle situations…