How to Put a Customer on Hold

Posted August 28, 2015 in Business, Customer Service, Marketing.

Ever wonder how to put a customer on hold? Sometimes it’s unavoidable. If you have to do it, do it…

Using a Quality Answering Service

Posted August 20, 2015 in Answering Services, Business, Customer Service, Marketing.

Your clients are important, and though it may be another expense, a quality answering service is worth your while. If…

Call Patching Services

Posted August 17, 2015 in Answering Services, Business, Customer Service, Marketing.

Call patching is the perfect solution for businesses to continuously as call loads grow on larger scales. Some businesses may…

The Impacts of Being Bilingual

Posted July 16, 2015 in Business, Customer Service, Marketing.

Language is a leading factor in communication. In the year 2011, the U.S. Census Bureau conducted a survey illustrating that…

Emergency Answering Service Must Haves

Posted July 2, 2015 in Answering Services, Business, Customer Service, Marketing.

It is undeniable that businesses may run into the forces of nature. Your firm may be located in a hurricane…

Professional Phone Skills

Posted June 26, 2015 in Business, Customer Service, Marketing.

A customer contacts your firm; their first impression of your corporation is typically made by the receptionist or representative. It…

After Hour Calls

Posted May 12, 2015 in Answering Services, Business, Customer Service, Marketing.

The concept of the telephone has been around for hundreds of years. It has beenembodied in our culture and lives.…

Direct Response and E-commerce

Posted March 8, 2014 in Answering Services, Customer Service, Marketing.

Direct response is a type of marketing that prompts a specific, measured reaction from a consumer to a marketer. It…