Emergency Answering Service Must Haves

Posted July 2, 2015 in Answering Services, Business, Customer Service, Marketing.

It is undeniable that businesses may run into the forces of nature. Your firm may be located in a hurricane…

Professional Phone Skills

Posted June 26, 2015 in Business, Customer Service, Marketing.

A customer contacts your firm; their first impression of your corporation is typically made by the receptionist or representative. It…

After Hour Calls

Posted May 12, 2015 in Answering Services, Business, Customer Service, Marketing.

The concept of the telephone has been around for hundreds of years. It has beenembodied in our culture and lives.…

Trends in the Industry: Rising Customer Expectations

Posted May 8, 2015 in Business, Customer Service, E-commerce.

Think about the product or service that you are offering. What matters to your customers when they call? They don’t…

Secure Messaging

Posted May 21, 2014 in Business, Customer Service, Security.

Secure messaging is a server created to protect sensitive data and to provide an agreement with industry regulations such as…

Whistleblower Hotline

Posted April 15, 2014 in Business, Customer Service, E-commerce.

The Whistleblower Hotline is a system to record and follow up on complaints about internal accounting controls. The Whistleblower Hotline,…

Direct Response and E-commerce

Posted March 8, 2014 in Answering Services, Customer Service, Marketing.

Direct response is a type of marketing that prompts a specific, measured reaction from a consumer to a marketer. It…