The concept of the telephone has been around for hundreds of years. It has beenembodied in our culture and lives. We pick up the phone to call our Grandmothers, our friends and our service providers. It does not matter what time of the day it is, we just do it. This is why it is… Read more »
Category: Customer Service
Trends in the Industry: Rising Customer Expectations
Think about the product or service that you are offering. What matters to your customers when they call? They don’t demand the impossible; they just expect the exceedingly reasonable. Customer expectations are rising and with an outstanding service performance, they can come into equilibrium and be satisfied. Nearly 59% of all customers will test a… Read more »
Secure Messaging
Secure messaging is a server created to protect sensitive data and to provide an agreement with industry regulations such as HIPAA. Responsive Answering Service offers HIPAA Compliant Medical Answering; with confidential and secure new patient screening, 24/7 emergency relays, and medical appointment scheduling solutions, it sets a new standard for Health Care Communications. Responsive Answering… Read more »
Whistleblower Hotline
The Whistleblower Hotline is a system to record and follow up on complaints about internal accounting controls. The Whistleblower Hotline, is a fully-programmed solution, that helps companies take action on innumerable important matters before they escalate into problems. Responsive Answering Service offers this mechanism in order to provide customer’s employees with a safe and secure… Read more »
Direct Response and E-commerce
Direct response is a type of marketing that prompts a specific, measured reaction from a consumer to a marketer. It simplifies the delivery of a call to action and outcome via direct or online interaction, for immediate feedback and response, allowing marketers to understand the behavior of their products or services instantaneously. The direct-response marketing… Read more »
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