Whenever companies enact changes within their organizations it can be difficult for staff to acclimate to a new way of doing things. However, some organizational changes are more popular with staff and easier to make than others. Employing a professional answering service is an organizational change most employees can feel good about as it… Read more »
Category: Blog
Your Answering Service Wishlist
Almost everyone has had the unfortunate experience of speaking with a customer service representative that is unhelpful. However, this hasn’t stopped most consumers from using the telephone to communicate with companies, as it still many customers’ preferred forms of contact. With this in mind, you don’t want your company to be the one your customers… Read more »
When Did the Answering Service Model Become Popular?
Answering service technology dates back to the history of the telephone. When small business started to emerge and the presence of more phones were not only in the home but in the office, the answering service business model was adopted. However, the answer service we know today is not the same as the service when… Read more »
How Do You Set Up a Business Telephone System?
A well-structured business telephone system serves as the backbone of effective communication, influencing customer relationships, operational efficiency, and overall success. how to set up a business telephone system that can seamlessly route to an answering service is critical to the success of your company. Once you have completed the task properly, you are set to… Read more »
How to Deliver Communication in Real-Time
It is inevitable that, at some point in time, your company will be confronted with a disaster that compromises your business continuity. This would require you to communicate the problem – and actions being taken to recover from it – to employees, customers, vendors, and others affiliated with the business in a situation where your… Read more »
It’s Time to Comply with the EU’s General Data Protection Regulation
Even though all companies doing business with residents of the European Union (EU) will need to comply with its General Data Protection Regulation (GDPR) by May 25, 2018, most will miss that deadline, according to a recent survey of corporate tech decision makers conducted by Crowd Research Partners. The study also found that only 7%… Read more »
Responsive Answering Service: Winner of 3 Awards of Excellence from ATSI
Association of TeleServices International (ATSI) recently bestowed their 2017 Award of Excellence for Outstanding Service to three offices of Responsive Answering Service. The award is presented annually by the ATSI which is the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery services throughout North America and… Read more »
Why Your Business Needs After Hours Answering Services
Building a strong relationship with our customers means that we are there when they need us at any hour. In today’s connected world, our customers expect 24/7 availability from the companies they do business with. When customers feel that they need your assistance with something, they may reach out via phone, and if their call… Read more »
Service Spotlight: Emergency Call Dispatching
In our modern and connected world, customers expect their questions to be answered quickly and thoroughly. Questions can arise at any time and the sooner they’re answered, the happier and more secure the customer will feel with your business and services. But as you know, being available 24/7 isn’t possible without staffing your office, every… Read more »
Taking Your Business to the Next Level in 2017
2017 has been marked by many experts the year of the customer journey. As consumers are given more options when it comes to making buying decisions, it is our job to make sure that their experience with us is memorable. Simple frustrations such as unanswered phone calls can lead to frustrations that will cause the… Read more »
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