Although many businesses are closed for parts of the holiday season, they usually see an increase in customer calls throughout this time. Answering customers’ calls, returning customers’ messages and scheduling appointments, among many other phone-related tasks, can be particularly difficult for businesses during the holiday season. Often, understaffed offices can lead to phone line backups,… Read more »
Category: Blog
Service Spotlight: Event Registration
No matter the nature or size of your event, organizing and planning takes a lot of complex work, and the responsibility often rests upon the shoulders of an individual or small team. These duties include choosing sites and times, creating program content, deciding on catering options and many other logistics. One simple and effective way… Read more »
Service Spotlight: Virtual Assistant
With the Internet and today’s remote communication technology, many business owners and other professionals, such as realtors, doctors, accountants and lawyers, no longer have the need or desire to work out of a physical space and employ a full-time office staff. Easily accessible innovations such as shared virtual calendars, cell phones and laptops enable business… Read more »
Responsive Answering Service: Professional Answering Services
Running a successful business takes time, effort and the assistance of a highly qualified staff. In today’s business world, constant contact with customers is an absolute must, yet it is easy to let day-to-day operations overwhelm your ability to communicate with customers. One effective solution to meet your customers’ every communication need is to enlist… Read more »
Industry Spotlight: Medical
Patients call medical offices for a variety of reasons: to schedule appointments, ask medical questions, discuss prescriptions, and sometimes to report medical emergencies. Accordingly, most medical offices contend with a constant stream of calls throughout the day. This high volume of calls can lead to unanswered or unreturned calls, resulting in frustrated patients. Routine scheduling… Read more »
Whistleblower Hotline: Your Trusted Hotline Service
What is a Whistleblower Hotline? A whistleblower hotline is an anonymous, confidential line of communication that companies can set up to allow their employees, vendors and customers to safely report fraudulent, dangerous, unethical or illegal activity occurring in the workplace. While normally associated with a dedicated phone number, whistleblower hotlines can include other forms of… Read more »
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