Streamline Operations with Professional Answering Service, Order Taking

Posted in Answering Services, Answering Services Tips, Blog.

In today’s fast-paced e-commerce world, efficient order taking and processing is vital. Dive deep into the power of order taking answering services and how they can elevate your e-commerce game. This article showcases how order taking answering services, armed with live operators and streamlined order entry processes, can become an invaluable extension of your business…. Read more »

What Is Call Screening?

Posted in Blog, Customer Service, Virtual Receptionist.

Picture this: you’re at your desk, diligently working on an important project, when suddenly your phone starts to ring. Is it a potential client with a game-changing deal, your best friend with exciting weekend plans, or just another robocall about your car’s extended warranty? Around 84% of businesses get robocalls every day, and each instance… Read more »

History of Answering Services

Posted in Answering Services, Blog, Virtual Receptionist.

How much do you know about the evolution and history of answering services? As an integral part of modern communication systems, answering services have a rich history that goes back over 100 years. Answering services have played a key role in handling incoming calls, taking messages, and providing basic information to callers when the business… Read more »

Increase Sales with an Answering Service

Posted in Answering Services Tips, Blog.

Looking for ways to increase sales? Businesses across many industries that are looking for ways to take their sales to significantly higher levels without hiring more employees often find that working with a live, professional answering service is their solution. By integrating an answering service into your sales strategy, you can provide exceptional customer service,… Read more »

How to Lead Organizational Change with Answering Services

Posted in Answering Services, Blog, Business, Customer Service.

  Whenever companies enact changes within their organizations it can be difficult for staff to acclimate to a new way of doing things. However, some organizational changes are more popular with staff and easier to make than others. Employing a professional answering service is an organizational change most employees can feel good about as it… Read more »

Your Answering Service Wishlist

Posted in Answering Services, Blog, Customer Service.

Almost everyone has had the unfortunate experience of speaking with a customer service representative that is unhelpful. However, this hasn’t stopped most consumers from using the telephone to communicate with companies, as it still many customers’ preferred forms of contact. With this in mind, you don’t want your company to be the one your customers… Read more »

When Did the Answering Service Model Become Popular?

Posted in Blog.

Answering service technology dates back to the history of the telephone. When small business started to emerge and the presence of more phones were not only in the home but in the office, the answering service business model was adopted. However, the answer service we know today is not the same as the service when… Read more »

How Do You Set Up a Business Telephone System?

Posted in Answering Services, Blog.

A well-structured business telephone system serves as the backbone of effective communication, influencing customer relationships, operational efficiency, and overall success. how to set up a business telephone system that can seamlessly route to an answering service is critical to the success of your company. Once you have completed the task properly, you are set to… Read more »

How to Deliver Communication in Real-Time

Posted in Blog, Customer Service.

It is inevitable that, at some point in time, your company will be confronted with a disaster that compromises your business continuity. This would require you to communicate the problem – and actions being taken to recover from it – to employees, customers, vendors, and others affiliated with the business in a situation where your… Read more »

It’s Time to Comply with the EU’s General Data Protection Regulation

Posted in Blog.

Even though all companies doing business with residents of the European Union (EU) will need to comply with its General Data Protection Regulation (GDPR) by May 25, 2018, most will miss that deadline, according to a recent survey of corporate tech decision makers conducted by Crowd Research Partners. The study also found that only 7%… Read more »