Business Telephone Etiquette

Posted March 25, 2016 by webmaster & filed under Answering Services, Business, Customer Service, Marketing.

Businesses receive hundreds of calls each year. Business telephone etiquette is essential, as phone conversations are limited in comparison to…

Your Corporate Voice: Handling High-Emotion Service Calls

Posted by webmaster & filed under Business, Customer Service, Marketing.

Harvard Business Review recently released an article regarding customer emotions and their effects on customer service. How you handle situations…

How to Navigate Communications with Rude Callers

Posted October 30, 2015 by webmaster & filed under Answering Services, Business, Customer Service, Marketing.

Have you ever been faced with the difficulties of an irritated or rude caller? One of the challenges of working…

Every Call Is Important

Posted October 23, 2015 by webmaster & filed under Answering Services, Business, Customer Service, Marketing.

Regardless of who calls your business, every call is important. You won’t always get the opportunity to call them back…

Call Confirmation Made Easy

Posted September 10, 2015 by webmaster & filed under Answering Services, Business, Customer Service, Marketing.

Call confirmation is the key to taking telephone calls and messages. Any high-end virtual receptionist, call center or answering service…

How to Put a Customer on Hold

Posted August 28, 2015 by webmaster & filed under Business, Customer Service, Marketing.

Ever wonder how to put a customer on hold? Sometimes it’s unavoidable. If you have to do it, do it…

Professional Phone Skills

Posted June 26, 2015 by webmaster & filed under Business, Customer Service, Marketing.

A customer contacts your firm; their first impression of your corporation is typically made by the receptionist or representative. It…