The Impacts of Being Bilingual Language is a leading factor in communication. In the year 2011, the U.S. Census Bureau conducted a survey illustrating that…
Emergency Answering Service Must Haves It is undeniable that businesses may run into the forces of nature. Your firm may be located in a hurricane…
Professional Phone Skills A customer contacts your firm; their first impression of your corporation is typically made by the receptionist or representative. It…
After Hour Calls The concept of the telephone has been around for hundreds of years. It has beenembodied in our culture and lives.…
Trends in the Industry: Rising Customer Expectations Think about the product or service that you are offering. What matters to your customers when they call? They don’t…
Secure Messaging Secure messaging is a server created to protect sensitive data and to provide an agreement with industry regulations such as…
Whistleblower Hotline The Whistleblower Hotline is a system to record and follow up on complaints about internal accounting controls. The Whistleblower Hotline,…
Direct Response and E-commerce Direct response is a type of marketing that prompts a specific, measured reaction from a consumer to a marketer. It…