What is a Whistleblower Hotline? A whistleblower hotline is an anonymous, confidential line of communication that companies can set up to allow their employees, vendors and customers to safely report fraudulent, dangerous, unethical or illegal activity occurring in the workplace. While normally associated with a dedicated phone number, whistleblower hotlines can include other forms of… Read more »
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The Right Answering Service for Your Small Business
The Need for Customer Communication While there are many opportunities for small business growth across the United States, it takes a great deal of effort to keep a small business running efficiently. Small businesses lack the infrastructure and resources of larger businesses and often face numerous obstacles when it comes to managing communication with potential… Read more »
Should My Business Use an Answering Service?
At its core, an answering service is a business that receives and answers telephone calls for its clients. Answering services can assist any type of business that relies on phone communication with its customers – which is to say, nearly all businesses. Businesses utilize answering services for a variety of needs, including taking all calls… Read more »
Are You a Small Business? This is Why You Should Use an Answering Service
Is your business growing? Are the calls flooding in with no time to answer? Is the decision between hiring help and outsourcing to an answering service or call center keeping you up at night? Managing a small business is a rewarding journey from one decision to the next. Still, it can become tiring when your… Read more »
Interested in Using an Answering Service? Read Our Tips on What to Look For!
In order for a company to select the best answering service, they must know what type of service provider compliments their company’s operations. Regardless of time or location, when you need assistance, you want a superior experience with a company you can always reach. 5 Tips for Choosing an Answering Service Here are some tips… Read more »
Business Telephone Etiquette
Businesses receive hundreds of calls each year. Business telephone etiquette is essential, as phone conversations are limited in comparison to face-to-face meetings. Believe it or not, business telephone etiquette begins before a phone call takes place and ends after you hang up your phone. Follow these simple guidelines to ensure positive business interactions via the… Read more »
Your Corporate Voice: Handling High-Emotion Service Calls
Harvard Business Review recently released an article regarding customer emotions and their effects on customer service. How you handle situations relating to major life events, such as birth, illness, death, and safety (also known as high-emotion services), will shape the organization’s outcome. You need to stay calm and collected while using your corporate voice. So… Read more »
Responsive Answering Service’s President, George Otte, Featured on Inc. Magazine!
Responsive Answering Service’s President, George Otte, was featured on Inc. Magazine! Inc. is a popular American monthly publication which focuses on growing companies. To read the full article, click here.
Cost Effective Answering Service Solutions
Whether your business entity is big or small, answering services can encourage positive customer relationship management. The trick, though, is to find a cost effective answering service solution that perfectly meets your business needs. After all, every penny counts.style=”display: block; text-align: center;” Which answering service is right for you? Use this guide to determine which… Read more »
Your Competitive Advantage in 2016
Your business is seeking a new competitive advantage for 2016. Like a majority of businesses, you’ve highlighted customer service as an area of improvement. The reality is, excellent customer service helps generate new customer leads, improve customer retention rates, and create a truly unforgettable experience for the customer. As you start the New Year, consider… Read more »
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