It is inevitable that, at some point in time, your company will be confronted with a disaster that compromises your…
Your customer service call center is vital to the success of your business. It’s often the first impression that many…
When it comes to your business, maintaining a strong customer relationship is always important, no matter how small or large…
Customer service departments wear a lot of hats. At Responsive Answering Service, our customer service department manages dispatches, books appointments,…
In our modern and connected world, customers expect their questions to be answered quickly and thoroughly. Questions can arise at…
With the Internet and today’s remote communication technology, many business owners and other professionals, such as realtors, doctors, accountants and…
Businesses receive hundreds of calls each year. Business telephone etiquette is essential, as phone conversations are limited in comparison to…
Harvard Business Review recently released an article regarding customer emotions and their effects on customer service. How you handle situations…
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