Even though all companies doing business with residents of the European Union (EU) will need to comply with its General Data Protection Regulation (GDPR) by May 25, 2018, most will miss that deadline, according to a recent survey of corporate tech decision makers conducted by Crowd Research Partners. The study also found that only 7%… Read more »
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How to Successfully Manage Live In-Bound Calls
Your customer service call center is vital to the success of your business. It’s often the first impression that many customers receive of how your company operates, so it is essential that your team of call center professionals properly manage all calls and call flow. In order to manage calls, you will need to have… Read more »
Business Operations 101 with Answering Service Solutions
Businesses are driven by the customers who purchase their products and/or services. A strong, reliable customer service team is vital to ensure every customer feels valued. However, when the number of calls outnumber the number of staff available to answer them, these calls are inevitably missed and so is the potential business they could bring…. Read more »
5 Things Every Legal Office Needs in an Answering Service
Legal offices are fast paced businesses with a constant inflow of inbound calls. There are several ways in which a legal office can benefit from the services provided by an experienced answering service. Legal offices are faced with a daily influx of calls such as clients requesting additional information or updates on legal matters, court… Read more »
How We Measure Your Success: Answering Service Metrics That Matter
Everything that a business does needs to be measured in order to determine whether or not it was successful. Whether you are running an ad campaign or launching a new product, have to analyze everything that happens in order to decide if you need to step back… Read more »
Improving Quality Assurance – Top 3 Tips for The Best Customer Experience
When it comes to your business, maintaining a strong customer relationship is always important, no matter how small or large your business is. For businesses who handle many of their transactions over the phone, this can be challenging because your customers often don’t have a personal relationship with you. When you don’t get the opportunity… Read more »
The Holidays Are Coming. Get Your Phones Covered and Don’t Miss Any Opportunities This Holiday Season!
It’s that time of year again; families are getting together more often, meals are shared and most of us are hitting the stores harder than we do the rest of the year. You guessed it, the holidays are coming and that means more business coming your way. But, are you ready for it? If a… Read more »
Is Your Business Disaster Ready?
In the event of a disaster – would your business be able to ensure its continuity? If your offices had to temporarily close, who would inform your employees or reach out to customers? Do you have a disaster recovery plan? The best time to answer these questions is long before a natural disaster has an… Read more »
Why Have an Answering Service? It is about more than just customer service!
Customer service departments wear a lot of hats. At Responsive Answering Service, our customer service department manages dispatches, books appointments, handles customer retention and often answers a variety of questions. This saves you money and training time. Using your specific business procedures, our professional answering services staff is highly trained to handle a wide range… Read more »
Travel Industry: Creating a Stress-Free Trip
As more and more businesses look to call centers to handle their customer service needs, most people dread contacting businesses for assistance. The fear of not understanding the agent who answers, being repeatedly transferred or even worse, not having their issue solved or concern properly addressed. In any industry, one stressful experience can tarnish the… Read more »
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