Blog
Service Spotlight: Emergency Call Dispatching
In our modern and connected world, customers expect their questions to be answered quickly and thoroughly. Questions can arise at any time and the sooner they’re answered, the happier and more secure the customer will feel with your business and services. But as you know, being available 24/7 isn’t possible without staffing your office, every… Read more »
Taking Your Business to the Next Level in 2017
2017 has been marked by many experts the year of the customer journey. As consumers are given more options when it comes to making buying decisions, it is our job to make sure that their experience with us is memorable. Simple frustrations such as unanswered phone calls can lead to frustrations that will cause the… Read more »
Holiday Phone Coverage Made Easy
Although many businesses are closed for parts of the holiday season, they usually see an increase in customer calls throughout this time. Answering customers’ calls, returning customers’ messages and scheduling appointments, among many other phone-related tasks, can be particularly difficult for businesses during the holiday season. Often, understaffed offices can lead to phone line backups,… Read more »
Service Spotlight: Event Registration
No matter the nature or size of your event, organizing and planning takes a lot of complex work, and the responsibility often rests upon the shoulders of an individual or small team. These duties include choosing sites and times, creating program content, deciding on catering options and many other logistics. One simple and effective way… Read more »
Service Spotlight: Virtual Assistant
With the Internet and today’s remote communication technology, many business owners and other professionals, such as realtors, doctors, accountants and lawyers, no longer have the need or desire to work out of a physical space and employ a full-time office staff. Easily accessible innovations such as shared virtual calendars, cell phones and laptops enable business… Read more »
Responsive Answering Service: Professional Answering Services
Running a successful business takes time, effort and the assistance of a highly qualified staff. In today’s business world, constant contact with customers is an absolute must, yet it is easy to let day-to-day operations overwhelm your ability to communicate with customers. One effective solution to meet your customers’ every communication need is to enlist… Read more »
Industry Spotlight: Medical
Patients call medical offices for a variety of reasons: to schedule appointments, ask medical questions, discuss prescriptions, and sometimes to report medical emergencies. Accordingly, most medical offices contend with a constant stream of calls throughout the day. This high volume of calls can lead to unanswered or unreturned calls, resulting in frustrated patients. Routine scheduling… Read more »
Inbound Call Center Services: Virtual Receptionists
“82% [of customers] say that getting their issue resolved quickly is the number one factor to a great customer experience.” – LivePerson In the market, a competitive advantage is gained when a business stands out from the rest. One way of doing this is through the implementation of a superior call answering system that handles… Read more »
Tips for Good Phone Manners
Importance of Telephone Etiquette (Phone Manners) While effective phone communication seems like a lost art in an age of widespread email and texting, it remains a vital part of interactions between customers and companies. Unlike these newer forms of communication, phone communication involves more than just words. The tone you use while on the phone… Read more »
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