Savvy businesses are employing bilingual answering services to accommodate their callersand increase the number of potential customers. Within the next few years the Hispanic population will make up nearly 20% of the population in the United States. Those answering service agents that can speak fluently in both Spanish and English have the capability to handle any call that comes their way.
You can’t deny that bilingual services are a crucial part of a successful business, but what about your needs? The versatility of an answering service iskey. A bilingual answering service should be able to meet your demandsby providing one or more of the following:
• English speaking caller – agent takes message – delivers message in English
• Spanish speaking caller – agent takes message – delivers message in Spanish
• English speaking caller – agent takes message – translates and delivers in Spanish
• Spanish speaking caller – agent takes message – translates and delivers in English
As you may notice, there are many ways to record and deliver messages. You may even ponder(consider) the idea of having a Spanish answering Service that strictly handles your Spanish calls. To do this, all you need to do is create an automated greeting that fields your calls and asks callers to press 1 for English or 2 for Spanish. The bilingual answering service can gather details, translate the message and forward it to you immediately.
Every call is important. Understanding the needs of the caller, providing customer solutions and feedback is essential for superior customer service. Don’t let this limit your business. Find a bilingual answering service that offers alternatives and provides your business with that extra support needed no matter what comes its way. So, what are you waiting for? Get bilingual phone coverage today to provide superior service.
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