Answering Services, Business, Customer Service, Marketing

Every Call Is Important

Name: Medical Answering Service
Brand: Responsive
Rating: 5 (5 reviews)

October 23rd, 2015 BY GEORGE OTTE

Regardless of who calls your business, every call is important. You won’t always get the opportunity to call them back if you missed their call call or sent them straight to voicemail. We understand that business meetings and other parts of life are as important as that phone call, but at the end of the day,that one call could cost your business important opportunities.

In this day and age, the internet and social media dominate, influencing all types of decisions. Customers have found that these connections on the internet allow them to retrieve important product information and contact details. At the click of a mouse a customer has the ability to review practically any information they choose.

Why is every call important?

The fact is, the phone is still the customer’s preferred point of contact. Customer service over the phone is essential to good business. Customers and clients look forward to someone on the other line greeting them in a friendly and professional manner.

You might think that a friendly voicemail can be equivalent to a live representative when you are unavailable or the call is placed outside of business hours. This just isn’t true. 8 out of 10 customers would rather hang-up then leave a message and in the long term, this could ultimately cost you big time.

There are competitors out there willing to snatch-up that customer that could’ve been or was yours. It doesn’t matter what size your company is, how many people you employ or what industry you are in. Every business should have a customer contact solution in place. This means that every customer should be able to reach your business, and an individual waiting to assist them in a professional and kind setting.

Maybe you’ve gotten by, but the industry is changing and growing. Find your customer contact solutions today! Responsive Answering Service is dedicated to providing the assistance you need. We offer quality and unique solutions to meet your business needs.

Don’t miss another call. Here at Responsive we will help your business boom and make sure every caller knows their call is an important one.

George otte

George Otte is an entrepreneur with over 20 years of experience in tech support, fulfillment, and answering service management. His leadership and vision help us provide the best possible support, because he knows how vital it is for the continued success of your business. Responsive Answering Service launched in 2012, with George fulfilling the role of CEO to provide professional contact center and answering services for medical, legal, and various service industries, with the intent to best fit the needs of our clients and their respective fields.

READ OTHER RELATED ARTICLES

INSIGHTS FROM SATISFIED CLIENTS

JENNIFER ASHNER

Compliance and quality director chartwell home infusion and specialty pharmacy

When Chartwell decided it was necessary to upgrade the answering system to accommodate the increase in calls during non-business hours, because of growth in business, we contacted Responsive Answering Service.

“Their representative met with our clinical management group. She listened intently as we described the current process for handling after hours calls, what our needs were, and what our expectations for a new system would be. She took our needs and wish list back to her developers and designers who came up with a customized system that gets text messages to the on-call staff in a timely and effective manner that allows us to deal with the issues that our patients are trying to get help with.

The timeliness of return calls has improved dramatically, and no calls are dropped or missed. Our customers ratings on ability to reach us after hours has scored 98%! We are extremely pleased with the service and the contribution it has made to an increase in our overall customer satisfaction scores.”

Vann Hamby

Hamby Roof Repair

They’ve been taking care of all my business calls for nearly 2 years. While no company can claim perfection in its business practices, Responsive Answering Service is great about correcting issue as they may arise. They are essential to the operations of my business. Customerfor life
Debra Black

Dr. David Markle Office

We have used Responsive Answering Service for years and love the service we get. The staff is always so helpful and accommodating. You will not be disappointed.
Cindy Perry

Marietta Dermatology

Our office was using this answering service when I started in 2003. Always very polite and professional. I am now the manager that oversees and providers call schedule, so I work closely with the answering service. Kerry and Joe came to my office on a few occasions to see how things can improve. They listened to our concerns and came up with a plan. What’s important is that Kerry has followed up with me to make sure things continue to run smoothly.
Vickie Broadfoot

Clairmont Pediatrics

We have used Responsive Answering Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints.
Jenifer Ashner

Compliance and Quality Director Chartwell Home Infusion and Specialty Pharmacy

When Chartwell decided it was necessary to upgrade the answering system to accommodate the increase in calls during non-business hours, because of growth in business, we contacted Responsive Answering Service. Their representative, Deb Goff, met with our clinical management group. She listened intently as we described the current process for handling after hours calls, what our needs were, and what our expectations for a new system would be. Deb took our needs and wish list back to her developers and designers who came up with a customized system that gets text messages to the on-call staff in a timely and effective manner that allows us to deal with the issues that our patients are trying to get help with. The timeliness of return calls has improved dramatically, and no calls are dropped or missed. Our customers ratings on ability to reach us after hours has scored 98%! We are extremely pleased with the service and the contribution it has made to an increase in our overall customer satisfaction scores.
Melanie M.

Senior Practice Manager – Orthopedics Tri-Rivers Musculoskeletal

We have used Responsive Answering Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints.

Get in touch

We prioritize your needs and are always ready to help. Whether you have questions, require support, or want to share feedback, our dedicated team is here for you.

Name *

Email *

Phone *


Address *

City *

Resume

Cover Letter *