Medical Answering Services offer doctors the critical solutions they need in order to assist customers even when the client isn’t in the office. Their profession is demanding and medics find that answering services are a smart solution. Every phone call is important, especially when it’s regarding your health, wouldn’t you agree? 71% of customers end a business relationship due to less than impressive phone communication. When a thriving medical practice has a busy line all day, it is hard to manage calls efficiently. In fact, managing calls can create a huge burden and requires time and attention. If you miss a call or cannot offer immediate assistance to a client, you could lose business. A smart strategy is to allow a professional medical answering service to assist you and your medical answering servicecustomers. You won’t need to worry about the lack of personnel, assigning medical support staff to cover the calls or hiring new staff. A medical answering service can allow your medical staff to focus on onsite clients, save you money on in-house expenditures and help deliver superior medical phone services. Think from your customer’s point of view. They want whoever is assisting them to provide them their undivided attention. Medical answering services are sensitive to customer needs and are trained to handle the nature of that call. Many answering services offer medics 24/7 assistance. This is a huge advantage to both the doctor and the client. The technology that is used by a medical answering service ensures that physicians can be reached when needed. You will never have a lost or misrouted call again. Our services offer the perfect mixture of quality telephone answering compassion and concern. See why other medical professionals request to have medical answering services join their team!
George Otte

George otte

George Otte is an entrepreneur with over 20 years of experience in tech support, fulfillment, and answering service management. His leadership and vision help us provide the best possible support, because he knows how vital it is for the continued success of your business. Responsive Answering Service launched in 2012, with George fulfilling the role of CEO to provide professional contact center and answering services for medical, legal, and various service industries, with the intent to best fit the needs of our clients and their respective fields.

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INSIGHTS FROM SATISFIED CLIENTS

Jennifer Ashner

JENNIFER ASHNER

Compliance and quality director chartwell home infusion and specialty pharmacy

5 star rating

When Chartwell decided it was necessary to upgrade the answering system to accommodate the increase in calls during non-business hours, because of growth in business, we contacted Responsive Answering Service.

“Their representative met with our clinical management group. She listened intently as we described the current process for handling after hours calls, what our needs were, and what our expectations for a new system would be. She took our needs and wish list back to her developers and designers who came up with a customized system that gets text messages to the on-call staff in a timely and effective manner that allows us to deal with the issues that our patients are trying to get help with.

The timeliness of return calls has improved dramatically, and no calls are dropped or missed. Our customers ratings on ability to reach us after hours has scored 98%! We are extremely pleased with the service and the contribution it has made to an increase in our overall customer satisfaction scores.”

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