Whenever companies enact changes within their organizations it can be difficult for staff to acclimate to a new way of doing things. However, some organizational changes are more popular with staff and easier to make than others. Employing a professional answering service is an organizational change most employees can feel good about as it… Read more »
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Your Answering Service Wishlist
Almost everyone has had the unfortunate experience of speaking with a customer service representative that is unhelpful. However, this hasn’t stopped most consumers from using the telephone to communicate with companies, as it still many customers’ preferred forms of contact. With this in mind, you don’t want your company to be the one your customers… Read more »
Answering Services for Small, Medium, and Large Businesses
Whether you have a small, medium or large business, chances are good that your company can benefit from working with a professional answering service. All businesses want to make certain that they never miss a call or message; however, call support needs often vary according to the size of a business beyond those priorities. Many… Read more »
When Did the Answering Service Model Become Popular?
Answering service technology dates back to the history of the telephone. When small business started to emerge and the presence of more phones were not only in the home but in the office, the answering service business model was adopted. However, the answer service we know today is not the same as the service when… Read more »
How Do You Set Up a Business Telephone System?
A well-structured business telephone system serves as the backbone of effective communication, influencing customer relationships, operational efficiency, and overall success. how to set up a business telephone system that can seamlessly route to an answering service is critical to the success of your company. Once you have completed the task properly, you are set to… Read more »
Why Your Business Should Have Live Answering
Using a live answering service is akin to hiring the ideal receptionist. Have you ever wondered who will answer your clients’ calls if you have to step out for a meeting or are unable to come to the phone? Have you had the unfortunate experience of working with a less than ideal receptionist? If so,… Read more »
Guide to Effective Call Flow Infrastructure
When you work with a highly professional call center, your calls become the focus of a very defined infrastructure that supports your customers 24 hours a day, 7 days a week, 365 days a year. At the center of that infrastructure is a map of how your calls are taken and routed. This is… Read more »
Friendly Game of Telephone for Customer Satisfaction
When a valued customer contacts your business, you expect the message they left with your call answering staff to be relayed to you correctly. Sometimes, the message doesn’t come across clearly, which can be a hit to your customer satisfaction. Instead of dealing with these misunderstandings and possibly disappointing your client, think about the positive… Read more »
How to Deliver Communication in Real-Time
It is inevitable that, at some point in time, your company will be confronted with a disaster that compromises your business continuity. This would require you to communicate the problem – and actions being taken to recover from it – to employees, customers, vendors, and others affiliated with the business in a situation where your… Read more »
Optimization Tips to Improve Call Quality
Few initiatives in your business will matter more to customer satisfaction than how well you structure their call experience. Your customer service goals should include being able to raise call quality satisfaction rates on a month-to-month basis. Quality satisfaction rates refer to the level of satisfaction that customers experience with the quality of a product,… Read more »
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