Gone are the days of long phone hold times and unanswered customer emails. Chat is on the rise. An estimated 42% of consumers now turn to online chat as their preferred method of support over calling a company to speak to a representative. Live chat support has become increasingly popular among consumers as an alternative to… Read more »
An answering service can provide several vital benefits for businesses. It’s especially true in the increasingly virtual setting many offices are using today. Companies rely on staffing to manage their client workflow. Whether you’re a start-up business or a growing company, it’s good practice to incorporate a professional answering service into your customer support plan…. Read more »
Home services businesses often need help when it comes to handling inbound calls, booking appointments, getting messages to the right people, etc. Small home services businesses may not have the money to hire an in-house customer service team. At the same time, larger companies may miss calls because their team cannot keep up with the… Read more »
Excellent customer service is essential to running a profitable business. Think about your most recent customer service experience. Was it pleasant, uneventful, or frustrating? How consumers feel about a company directly results from the service they receive. Whether you’re a small or large company, providing outstanding customer service starts with proper phone etiquette. Here are… Read more »
In business, first impressions are important. A bad first impression can negatively affect the confidence of prospective customers and clients, and even cost you business. The first impressions you give a customer or client will set the tone for your future business relationship and shows that you are professional and prepared. Fortunately, technology and flexibility… Read more »
Customers want more than the newest and hottest product on the market, they also want the service to match. Customers want to feel as though they are receiving personal attention and not being treated as a number. Implementing the right customer service tools creates an overall better customer experience. The result can be seen in… Read more »
The Health Insurance Portability and Accountability Act (HIPAA) sets the standard for protecting sensitive patient data in the healthcare industry. Compliance with HIPAA regulations is not just a legal requirement but also a fundamental responsibility to safeguard individuals’ privacy and maintain trust between patients and healthcare providers. By implementing robust security measures, stringent policies, and… Read more »
The way customers choose to do business with companies has changed. Consumers are more conscious of their time and expect a level of service that extends beyond traditional business hours, making it easy for busy consumers to get things done. Businesses have had to adjust to meet the demand of customer expectations. Many customers appreciate… Read more »
With many businesses switching to remote work environments, several employees are working new and flexible work hours. As a result, companies are receiving more and more calls coming in outside of traditional office hours. This is excellent news for companies with 24/7 service. However, this change could prove devastating to a business that only answers… Read more »
From meeting with clients to managing staff, many responsibilities come with owning a small business, and needing to be everywhere at once is a daily challenge. While the goal of every small business is to grow, scaling a business can be difficult. Growing too quickly without the proper resources or a big enough staff can… Read more »
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