Home services businesses often need help when it comes to handling inbound calls, booking appointments, getting messages to the right people, etc. Small home services businesses may not have the money to hire an in-house customer service team. At the same time, larger companies may miss calls because their team cannot keep up with the call volume. The need for a live person to answer calls 24/7 is vital in the home services field.
Homeowners often don’t think of a specific company when searching for HVAC, roofing, plumbing, or other home services. However, many finalize their decision to hire a company after a phone call. Approximately 67-92% of initial online searches for home services result in a phone call made by a potential customer, and 40% of those calls turn into a sale.
Homeowners often seek out services when an urgent need arises – resulting in an immediate sale or scheduled service. Lack of availability becomes a concern for many businesses unable to answer every call resulting in lost revenue and bad online reviews. Trust and reliability are significant factors in hiring a home service professional. Ensuring you are available to answer calls professionally can be the difference in profitability and getting more jobs and referrals.
What can an Answering Service do for My Business?
An answering service provides 24/7/365 live phone support for small and large companies. They’re staffed with customer service agents who answer your customer calls and act as an administrative extension of your company. In addition to answering phone calls, many answering services, such as Responsive Answering Service, assist with scheduling appointments, call screening, taking messages, dispatching, and so much more.
Benefits of Hiring an Answering Service for Your Home Services Business
There are many benefits to including an answering service in your home services business.
- Improve Your Productivity
For many home services businesses, more projects equal more money. An answering service helps improve customer satisfaction and safety on the job by eliminating interruptive phone calls throughout the day so you can focus on being more productive on the job and creating a positive experience for every customer. Telephone representatives can address basic questions per the protocol provided and when needed, messages can be delivered at the frequency and in the method you prefer so that you can focus on returning calls at the time that makes the most sense for you.
- 24/7/365 Availability Means You Never Miss a Call
A missed call results in missed opportunities. Nearly 41% of calls by potential buyers go unanswered. Homeowners are often frustrated when unable to reach a home services company which decreases their ability to rely on or trust the company. Answering services allow you to capture every opportunity. Suppose your home services company offers emergency or 24/7 service, an answering service can capture customer inquiries and dispatch a tech anytime to meet your customers’ needs. Representatives can also screen calls based on your company’s standards to differentiate an emergency from a scheduling opportunity.
- Save Time in Hiring & Training
Answering services have trained customer service professionals, saving you hours of hiring and training a new in-house employee. The process of incorporating an answering service is simple. You only need to provide essential company and service information. The answering service trains a team to be ready to take your business calls.
- Save Money on Hiring Administrative Staff & Implementing Telephone Systems
Hiring a full-time, in-house receptionist can cost a home services business thousands in payroll and yearly taxes. Hiring an answering service removes the overhead of payroll, employee benefits, and worrying about the reliability and loss of an employee who suddenly leaves the company or becomes unavailable. When hiring an answering service, you also save yourself the investment that would otherwise be needed for purchasing and maintaining complex telephone systems.
- Expand Your Business with Bilingual Support
Many answering services provide bilingual and multilingual support to meet the needs of your customers. This allows your home services company to acquire and retain a broader customer base and attract a diverse field team.
Homeowners take serious consideration when hiring a home service provider. If you own an HVAC, plumbing, roofing, pest control, or other home services company, consider the advantages of incorporating professional answering services into your business. Partnering with an answering service will help increase your bottom line without drastically affecting your overhead.
Responsive Answering Service provides customized and affordable professional answering services to meet the needs of your home services business. Our highly trained staff is available 24 hours, 7 days a week, 365 days a year when you need us. We offer a wide array of services and will work with you to determine which of these make the most sense for your business. Our services are customized for your business to provide as much or as little support as you need. Contact us to get started today.