Trends in the Industry: Rising Customer Expectations

Posted May 8, 2015 in Business, Customer Service, E-commerce.

Think about the product or service that you are offering. What matters to your customers when they call? They don’t…

Secure Messaging

Posted May 21, 2014 in Business, Customer Service, Security.

Secure messaging is a server created to protect sensitive data and to provide an agreement with industry regulations such as…

Whistleblower Hotline

Posted April 15, 2014 in Business, Customer Service, E-commerce.

The Whistleblower Hotline is a system to record and follow up on complaints about internal accounting controls. The Whistleblower Hotline,…