Virginia Answering Service

Our Virginia answering service proudly provides exceptional phone communication solutions tailored to the unique business environment of Old Dominion.

Whether your business is based in Norfolk, Newport News, or anywhere else in Virginia, you can feel confident that we understand the culture of your region. When we answer calls on behalf of your business, we represent your brand with the same professionalism and local Virginia values as your employees would.

24/7 answering service for Virginia

Our comprehensive suite of answering services includes:

24/7 live answering service

Virtual receptionist

Call screening

Appointment scheduling

Dispatching services

Message taking and delivery

Bilingual agents

Daytime answering service

After-hours answering service

Holiday answering service

Employee call-off hotline

Whistleblower hotline

Why choose our professional answering service, Virginia?

Our mission is to support the success of your business while delivering exceptional customer experiences that embody the spirit of Virginia. When you partner with a Virginia professional answering service, you can expect:

24/7 availability

Our round-the-clock accessibility ensures that your Virginia business is always accessible. While you attend to other business matters, take a lunch break, or leave for the day, our live answering agents provide consistent coverage.

Local Virginia acumen

We have a thorough understanding of Virginia's history, culture, and business environment. Our answering agents infuse each call with a touch of Virginia’s renowned courtesy, ensuring a welcoming experience for every caller.

Customized call answering solutions

No two Virginia businesses are the same, and our services are adaptable to meet the distinct requirements of your business. Whether it's call handling or appointment scheduling, we offer a range of options to align with your business goals, personality, and style.

Bilingual agents

We provide a 24/7 bilingual answering service to our clients in industries ranging from travel to trucking, from legal to landscaping, so that language is never a barrier for your callers.

Community commitment

We take great pride in actively contributing to Virginia's local business community. Our commitment to enhancing caller experiences perfectly aligns with the state's renowned culture of hospitality and community support.

Affordable answering service

With plans starting at just $29/month, our service is an affordable alternative to hiring full-time staff, providing a high return on investment.

Industries we answer for

Virginia’s economy is anchored by several powerful sectors, particularly in the Hampton Roads and Northern Virginia regions.

Key industries include a major defense industry due to the largest active-duty military population in the U.S., a significant IT and cybersecurity hub, and a thriving maritime and logistics ecosystem around its deep-water harbor. The state also nurtures a growing bio and life sciences sector and a sizeable offshore wind industry. Beyond these anchors, the economy is supported by essential service sectors like Medical, Legal, Real Estate, Property Management, and Financial services. Responsive Answering Service is available to support businesses in all of Virginia’s key industries, including:

Medical

Our HIPAA-compliant medical answering services are designed specifically for doctors and physicians. We are experts at handling medical inquiries, appointment scheduling, and urgent calls, ensuring that patients receive prompt and accurate assistance. See more

Legal

For law firms, we offer call screening, legal intake, lead qualification, mass torts, and appointment scheduling services, ensuring that clients receive prompt and professional assistance even when attorneys are in court or attending to other client matters. See more

Real Estate

Our answering service supports real estate professionals by handling property inquiries, appointment scheduling, and providing information to potential buyers and sellers, contributing to a seamless real estate transaction process. See more

Property Management

Tenant inquiries, maintenance requests, and emergency calls can happen any time of day. Our 24/7 answering team is ready to answer calls whenever these instances occur, which help improve tenant satisfaction. See more

HVAC

With our HVAC answering service, your business stays accessible to customers around the clock, even if you are out at a job. Capture emergency service requests and potential leads even outside of your regular business hours! See more

Plumbing

Plumbing emergencies can happen at any time, including evenings, weekends, and holidays. Our team is here to answer every call, so you can be available to your new and existing customers without missing a beat. See more

Construction and contractors

Construction sites are notoriously noisy, which makes it difficult to answer calls or conduct business on the phone. Our construction answering service specializes in handling all incoming calls, so you can attend to other matters while we speak with your callers. See more

Funeral homes

Funerals are an emotional time, and callers may need extra attention and empathy when they call your funeral home. We provide funeral home answering services around the clock, helping each caller feel heard and respected. See more

Travel & hospitality

Travel is unpredictable these days, but fortunately our answering agent are available day or night. Whatever unexpected challenges or questions may arise, our goal is to make sure travelers have a smooth experience before, during, and after their trip. See more

Financial

Our team adheres to strict privacy and compliance regulations, offering peace of mind to both your institution and your clients while ensuring no call is missed. See more

Government

We offer telephone answering services to local, state and federal government agencies 24 / 7. This level of accessibility enhances public service and responsiveness. See more

Energy & utility

When your customers call in with billing inquiries, outage reports, or service requests, our answering service helps maintain customer satisfaction. See more

Transportation

Responsive is an expert at answering calls for the transportation business, from limos to car rentals and everything in between. We help your company keep the focus on the road while we handle the phones. See more

Charity & non-profits

We help charities and nonprofits foster deeper connections with supporters, ensuring goodwill and maximizing fundraising efforts. See more

Virginia area codes we answer for

No matter which part of Virginia your business is located in, our dedicated answering service agents are well-versed in the unique requirements of your industry.

Whether you run a landscaping business in Chesapeake or a busy law practice in Lynchburg, our answering service is ready to meet your specific needs. We answer calls from every area code in Virginia, including:

276

Southwest corner of the state including Bristol, Galax, Martinsville, and Wytheville

434

South central area including Charlottesville and Lynchburg

540/826

Central and North including Fredericksburg, Roanoke, Warrenton, and Winchester

571/703

Northern Virginia including the cities of Alexandria, Fairfax, and Falls Church as well as Arlington, Fairfax, and Loudoun counties

757/948

Hampton Roads region and Southeast corner including Hampton, Newport News, Williamsburg, Virginia Beach, Norfolk, Chesapeake, Portsmouth, and the Eastern Shore on the Delmarva Peninsula

804

Eastern Central Virginia the Northern Neck, and the Middle Peninsula including Mechanicsville, Petersburg, and Richmond

Virginia cities we answer calls for

We proudly answer calls for businesses throughout The Old Dominion including:

An answering service with local Virginia know-how, nationwide reach

Responsive Answering is a privately owned company that provides professional telephone answering and call center services on a nationwide scale.

While our connection to Virginia runs deep, our services span across the entire nation. This blend of local expertise and extensive national coverage distinguishes us from other Virginia-based answering service providers. We are well-versed in the unique requirements of businesses within and beyond the Old Dominion, making us the preferred choice for those seeking a reliable and comprehensive answering solution.

Some of our call answering stats include:

24/7 availability (including weekends and holidays)

Trained professionals who specialize in our clients’ range of business categories

Versatility to customize our accounts

Our average pickup is on the second ring

Our average queue time is 20 seconds

Our average talk time is around one minute

We effectively manage and route thousands of calls a day

We take pride in offering one of the most enjoyable work environments. At Responsive our operators are the most important asset. Additionally, we have equipped our centers with state of the art technology and keep investing in upgrades to system hardware and software.

30% is saved

in operational costs when working with an answering service.

89% of clients

won’t return after a bad customer experience.

88% of clients

are willing to pay more for an enhanced customer service experience.

Discover how our answering service makes a difference

Since implementation, return calls have been faster, and after-hours accessibility ratings have reached 98%. We’re extremely pleased with the service and its impact on customer satisfaction.

Their representative met with our clinical team, listened closely to our needs, and returned with a customized system for after-hours calls. It delivers timely text messages to on-call staff, improving response time and ensuring no missed calls.

Jennifer Ashner

Compliance and quality director at Chartwell Home Infusion and Specialty Pharmacy

The whole service has ran so smoothly and we are no longer missing calls from potential clients. Absolutely recommend them!

Tony Junkin

Executive Administrator at My Integrity Counseling

Request a free consultation

Our answering services prioritize your needs and are always ready to help. Whether you have questions, require support, or want to share feedback, our dedicated team is here for you.