Richmond Answering Service 

Welcome to our Richmond, VA answering service! Our mission is straightforward: to provide prompt and courteous handling of every call to your business, around the clock. With us, you can focus on your essential operations, confident that your callers are experiencing exceptional care and professionalism. Our dedicated agents are committed to answering every call while upholding the highest standards.

Responsive Answering Service is focused on understanding and meeting the distinct requirements of businesses in Richmond, VA, and the neighboring Virginia regions.

The Best 24/7 Answering Service for Richmond, VA

Richmond is a powerhouse in the financial, medical, biotechnology, knowledge-based services, manufacturing and transportation industries. Its diverse economic landscape and strategic location make it a thriving hub for businesses and innovation in these sectors. With a rich history and a focus on growth and development, Richmond continues to play a significant role in driving economic progress in the region and beyond.

In Richmond’s thriving business landscape, phone calls play a crucial role in connecting businesses with clients, managing appointments, and facilitating daily communication. Our Richmond answering service fully understands the significance of never missing a call, as a missed call can translate into a missed opportunity. That’s why we place a top priority on promptly and professionally answering every call with utmost care. Our dependable call answering services ensure that Richmond businesses can focus on their core operations while we handle incoming calls around the clock, including holidays, 24/7.

We take pride in extending our top-notch live answering and virtual receptionist services across the state of Virginia. Our Richmond answering service is available 24/7/365, staffed with highly trained live agents who skillfully manage and respond to incoming calls on behalf of your business.

Why Hire A Richmond Answering Service?

Hiring a Richmond answering service provides businesses with professionalism, 24/7 availability, cost-efficiency, scalability, and reliability. It allows companies to focus on core operations, gain a competitive edge, and deliver industry-specific expertise. A Richmond answering service delivers:


  • Professionalism and Customer Service: Richmond’s competitive business landscape demands professionalism and excellent customer service. An answering service ensures that every call is handled with courtesy and efficiency, leaving a positive impression on customers and clients.
  • 24/7 Availability: Richmond is a bustling city, and businesses stay open late. An answering service gives you 24/7 coverage, so you never miss important calls, even on weekends or holidays.
  • Scalability: Richmond’s growing industries may lead to fluctuating call volumes. An answering service can adjust to accommodate fluctuating call volumes, offering flexibility as your business grows.
  • Specialized Industry Knowledge: Richmond’s key industries, such as healthcare, technology, and government contracting, often require specialized knowledge. An answering service can be trained to understand industry-specific terminology and handle calls accordingly.
  • Cost Savings: Using a Richmond answering service can save you money because you only pay for the services you use, cutting down on overhead expenses compared to hiring full-time receptionists.
  • Competitive Edge: Providing excellent customer service through an answering service can give your Richmond-based business a competitive edge, helping you stand out in your industry.

Featured Richmond Telephone Answering Services

Our Richmond, VA answering services include:


24/7 Live Answering Service, including after-hours, weekends, nights, and holiday coverage

Virtual Receptionist

Call Screening

Appointment Scheduling

Dispatching Services

Message Taking and Delivery

Bilingual English and Spanish Answering Service

Business Answering Service for Every Industry In Richmond, VA

Responsive Answering Service is here to support businesses in all of Richmond’s key industries, including:

An answering service is a helpful solution for businesses in various situations, including after-hours, breaks, holidays, and busy times when staff is unavailable or occupied. It adapts to call volumes and is cost-effective. This service ensures reliability, competitiveness, and allows businesses to concentrate on their main tasks. It ensures calls are handled well, contributing to business success.


When you partner with us for your answering service needs, you can count on:

  • Local Virginia Acumen: What sets us apart from other Richmond answering services is our deep understanding of Virginia’s culture, businesses, and local preferences. Our live agents, well-acquainted with the area, answer calls with a genuine sense of local knowledge and familiarity.
  • Customized Scripts: We understand that each Richmond business is unique, which is why our comprehensive services, including call screening, message taking, and appointment scheduling, can be personalized to fit your specific needs. During onboarding, we prioritize getting to know your business thoroughly.
  • Latest Telephone Technology: Our investment in cutting-edge call answering technology guarantees that no call is left unanswered. With an average wait time of only 20 seconds, calls are swiftly routed to an agent who can provide professional responses. This commitment ensures that every caller receives the attention and care they deserve, leaving no room for missed calls or opportunities.
  • Bilingual English and Spanish Speaking Agents: we offer a 24/7 bilingual answering service to our clients across industries ranging from financial to healthcare to home improvement. Our agents are fluent in both languages, allowing your business to communicate with a broader customer base. This ensures that language is never a barrier to serving your clientele.

We also provide appointment scheduling, message taking and delivery, and call screening services.

Virginia Area Codes We Answer For 

Regardless of your industry- from medical to manufacturing, from utilities to non-profit, our specialized Richmond answering service agents are trained to understand and cater to the specific requirements of your industry.


We answer calls from every area code in Virginia, including: 


804: The primary area code for Richmond and its immediate suburbs, covering the city and nearby communities.

434: Serving areas to the south and west of Richmond, including Charlottesville and Lynchburg.

540: Covering regions to the north and west of Richmond, including Fredericksburg and Roanoke.

757: Encompassing areas to the east of Richmond, including Norfolk, Virginia Beach, and the Hampton Roads region.

276: Covering southwestern parts of Virginia, including the city of Bristol.


We provide live Richmond answering services throughout The Old Dominion, including these zip codes:


23219: Downtown Richmond

23220: Fan District, Oregon Hill

23221: Museum District, Carytown

23222: Highland Park

23223: Church Hill, Union Hill

23224: South Richmond, Manchester

23225: Forest Hill

23226: Near West End

23227: Northside, Ginter Park

23228: Lakeside, Dumbarton

23229: West End, Tuckahoe

23230: Scott’s Addition, The Diamond

23231: East Highland Park

23233: Short Pump, Wyndham

23234: Southern Richmond

23235: Bon Air

23236: Midlothian

23237: Chesterfield

23294: Henrico

23298: Virginia Commonwealth University

Answering Phones In Richmond, The River City

Responsive Answering is a privately owned nationwide telephone answering and call center service known for its excellent reputation in Richmond. We are deeply connected to the local community and have a keen understanding of the unique requirements of businesses here. Responsive Answering Service is a trusted communication partner that combines cutting-edge technology with reliability and cost-effectiveness for our clients.

What makes Responsive unique is our capability to extend our services nationwide, blending local insight with national proficiency. Whether you’re located in Richmond or anywhere else in the USA, we deliver a warm, personal approach backed by the reliability of a national service provider. Responsive Answering offers the best of both worlds to businesses across the nation.

Our dedication to answering calls in River City goes beyond just connecting calls. It’s about embracing the essence of the city. We recognize that every call is a chance to contribute to Richmond’s lively community, whether by helping a local business, offering information to a resident, or extending a warm welcome to a visitor.


Some of our call answering statistics include:

  • 24/7 availability (including weekends and holidays),
  • Trained professionals who specialize in our clients’ range of business categories,
  • Versatility to customize our accounts,
  • Our average pickup is on the second ring,
  • Our average queue time is 20 seconds,
  • Our average talk time is around one minute,
  • We effectively manage and route thousands of calls a day.
  • We take pride in offering one of the most enjoyable work environments: at Responsive our operators are the most important asset. 


Contact us today to learn more about Responsive Answering Service, or to request a quote.