Answering Services for the Healthcare Industry.
Are you a doctor starting your own practice? Do you need a virtual receptionist to answer your calls after work hours? Do you get calls from your patients in the middle of the night?
Responsive has been providing medical answering services for decades! Our medical answering services are tailored specifically for doctors and physicians. Our years of experience have taught us the needs healthcare practitioners have in regards to answering services.
Physician’s Answering Service Follows Your Scripts and Call Flow
Our physician answering service agents follow answering scripts based on your specifications. You can tell us who to reach in case of an emergency and at what times to do so. We can also send some callers to voicemail or simply take note of what your patients want and deliver them to you by text messages, emails, beeper, or fax.
Our call answering service can be customized for any type of healthcare organization and workflow, including:
- Medical clinics
- Doctor’s offices
- Urgent care centers
- Surgeon’s offices and surgery centers
- Dental clinics
- Chiropractic offices
- Optometry practices
- Physical therapy clinics
- Mental health practices
- Dermatology clinics
- Radiology centers
- Orthopedic offices
- Pediatrics practices
- Ophthalmology clinics
- Gynecology and obstetrics offices
- Cardiology practices
- Neurology clinics
- Podiatry offices
- Rehabilitation centers
- Home healthcare agencies
- Medical transport providers
- and other types of healthcare organizations.
HIPAA-Compliant Answering Service
Medical professionals are required to adhere to specific guidelines outlined by HIPAA, the Health Insurance Portability and Accountability Act, to ensure their patient health information (PHI) is safe. Failure to be HIPAA compliant can lead to serious consequences and potential risks, including legal penalties and loss of patient trust.
Responsive Answering is a 100% doctor-patient confidential and HIPPA-compliant answering service. Our healthcare answering service representatives are trained to handle sensitive medical issues and customer information according to HIPAA standards as well as special instructors provided by each of our healthcare customers. Our professional operators are constantly supervised as an extra layer of quality assurance.
We make sure that Doctors/Patient communication is optimized whilst allowing medical practices to reduce their expenses. Our doctor answering services are available 24 hours a day 7 days a week so that you only deal with patients who merit your phone time.
We know the importance of handling medical calls appropriately (i.e. promptly and error free). There is no reason for your patients to get a busy signal or reach an impersonal voicemail message or answering machine. At Responsive, our medical answering service operators answer live telephone calls for doctors, surgeons, psychologists, counselors, dentists, crisis support services, cancer centers, small medical centers, and large hospitals. We also provide appointment scheduling, message taking and delivery, and dispatching services.
Discover the added benefits of Responsive’s Medical Answering Services for your healthcare practice.
Benefits of Responsive Medical Answering Service:
Responsive medical answering service offers a great number of benefits. Whether you are a solo practitioner, a multi-office medical practice, or a large hospital, a professional answering service can streamline your operations as well as the patient experience. The benefits of Responsive Answering Service include:
- Efficient call handling
- Reduced wait times
- Enhanced patient access and satisfaction
- Improved appointment management
- 24/7 emergency response
- HIPAA compliance
- Streamlined processes
- Reduced costs
Testimonials From Our Medical Answering Service Clients:
Our team of professional call answering agents is a trusted partner for healthcare organizations aiming to provide high-quality care and exceptional patient experiences. We are proud to share just a few of the testimonials we have received over the years:
“Our office was using this answering service when I started in 2003. Always very polite and professional. I am now the manager that oversees and providers call schedule, so I work closely with the answering service. Kerry and Joe came to my office on a few occasions to see how things can improve. They listened to our concerns and came up with a plan. What’s important is that Kerry has followed up with me to make sure things continue to run smoothly.”
“We have used Responsive Answering Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints.”
“When Chartwell decided it was necessary to upgrade the answering system to accommodate the increase in calls during non-business hours, because of growth in business, we contacted Responsive Answering Service. Their representative, Deb Goff, met with our clinical management group. She listened intently as we described the current process for handling after hours calls, what our needs were, and what our expectations for a new system would be. Deb took our needs and wish list back to her developers and designers who came up with a customized system that gets text messages to the on-call staff in a timely and effective manner that allows us to deal with the issues that our patients are trying to get help with. The timeliness of return calls has improved dramatically, and no calls are dropped or missed. Our customers ratings on ability to reach us after hours has scored 98%! We are extremely pleased with the service and the contribution it has made to an increase in our overall customer satisfaction scores.”
Compliance and Quality Director
Chartwell Home Infusion and Specialty Pharmacy