Virginia Call Answering Service

Welcome to our Virginia answering service, where we proudly provide exceptional phone communication solutions tailored to the unique business environment of Old Dominion. Whether your business is based in Norfolk, Newport News, or anywhere else in Virginia, you can feel confident that we understand the culture of your region. When we answer calls on behalf of your business, we represent your brand with the same professionalism and local Virginia values as your employees would.

24/7 Answering Service for Virginia

Our comprehensive suite of answering services includes:

24/7 Live Answering Service, including after-hours, weekends, nights, and holiday coverage

Virtual Receptionist

Call Screening

Appointment Scheduling

Dispatching Services

Message Taking and Delivery

Bilingual English and Spanish Answering Service

When you partner with a Virginia live answering service, you can count on:

  • 24 / 7 Availability: Our round-the-clock schedule ensures that your Virginia business is always accessible. While you attend to other business matters, take a lunch break, or leave for the day, our live answering agents provide consistent coverage.
  • Local Virginia Acumen: We have a thorough understanding of Virginia’s history, culture, and business environment. Our answering agents infuse each call with a touch of Virginia’s renowned courtesy, ensuring a welcoming experience for every caller.
  • Bilingual Agents: We provide a 24/7 bilingual answering service to our clients in industries ranging from travel to trucking, from legal to landscaping, so that language is never a barrier for your callers.
  • Community Commitment: We take great pride in actively contributing to Virginia’s local business community. Our commitment to enhancing caller experiences perfectly aligns with the state’s renowned culture of hospitality and community support.
  • Personalized Call Answering Solutions: No two Virginia businesses are the same, and our services are adaptable to meet the distinct requirements of your business. Whether it’s call handling or appointment scheduling, we offer a range of options to align with your business goals, personality, and style.

Our mission is to support the success of your business while delivering exceptional customer experiences that embody the spirit of Virginia.

Industries We Answer For

Responsive Answering Service is available to support businesses in all of Virginia’s key industries, including:

  • Medical: Our HIPAA-compliant medical answering services are designed specifically for doctors and physicians. We are experts at handling medical inquiries, appointment scheduling, and urgent calls, ensuring that patients receive prompt and accurate assistance.
  • Legal: For law firms, we offer call screening, legal intake, lead qualification, mass torts, and appointment scheduling services, ensuring that clients receive prompt and professional assistance even when attorneys are in court or attending to other client matters.
  • Real Estate: Our answering service supports real estate professionals by handling property inquiries, appointment scheduling, and providing information to potential buyers and sellers, contributing to a seamless real estate transaction process.
  • Property Management: Tenant inquiries, maintenance requests, and emergency calls can happen any time of day. Our 24/7 answering team is ready to answer calls whenever these instances occur, which help improve tenant satisfaction.
  • HVAC: With our HVAC answering service, your business stays accessible to customers around the clock, even if you are out at a job. Capture emergency service requests and potential leads even outside of your regular business hours!
  • Plumbing: Plumbing emergencies can happen at any time, including evenings, weekends, and holidays. Our team is here to answer every call, so you can be available to your new and existing customers without missing a beat.
  • Construction and Contractors: Construction sites are notoriously noisy, which makes it difficult to answer calls or conduct business on the phone. Our construction answering service specializes in handling all incoming calls, so you can attend to other matters while we speak with your callers.
  • Funeral Homes: Funerals are an emotional time, and callers may need extra attention and empathy when they call your funeral home. We provide funeral home answering services around the clock, helping each caller feel heard and respected.
  • Travel & Hospitality: Travel is unpredictable these days, but fortunately our answering agent are available day or night. Whatever unexpected challenges or questions may arise, our goal is to make sure travelers have a smooth experience before, during, and after their trip. 
  • Financial: Our team adheres to strict privacy and compliance regulations, offering peace of mind to both your institution and your clients while ensuring no call is missed.
  • Government: We offer telephone answering services to local, state and federal government agencies 24 / 7. This level of accessibility enhances public service and responsiveness. 
  • Energy & Utility: When your customers call in with billing inquiries, outage reports, or service requests, our answering service helps maintain customer satisfaction.
  • Transportation: Responsive is an expert at answering calls for the transportation business, from limos to car rentals and everything in between. We help your company keep the focus on the road while we handle the phones.
  • Charity & Non-Profits: We help charities and nonprofits foster deeper connections with supporters, ensuring goodwill and maximizing fundraising efforts.

Virginia Area Codes We Answer For 

No matter which part of Virginia your business is located in, our dedicated answering service agents are well-versed in the unique requirements of your industry. Whether you run a landscaping business in Chesapeake or a busy law practice in Lynchburg, our answering service is ready to meet your specific needs.

We answer calls from every area code in Virginia, including: 

276 — Southwest corner of the state including Bristol, Galax, Martinsville, and Wytheville 

434 — South central area including Charlottesville and Lynchburg

540/826 — Central and North including Fredericksburg, Roanoke, Warrenton, and Winchester 

571/703 — Northern Virginia including the cities of Alexandria, Fairfax, and Falls Church as well as Arlington, Fairfax, and Loudoun counties

757/948 — Hampton Roads region and Southeast corner including Hampton, Newport News, Williamsburg, Virginia Beach, Norfolk, Chesapeake, Portsmouth, and the Eastern Shore on the Delmarva Peninsula 

804 — Eastern Central Virginia the Northern Neck, and the Middle Peninsula including Mechanicsville, Petersburg, and Richmond

 Partner With Responsive For Local Virginia Expertise, Nationwide Reach

Responsive Answering is a privately owned company that offers professional telephone answering services nationwide. While our connection to Virginia runs deep, our services span across the entire nation. This combination of local expertise and robust national coverage sets us apart from other Virginia-based answering service providers. We are well-versed in the unique requirements of businesses within and beyond the Old Dominion, making us the preferred choice for those seeking a reliable and comprehensive answering solution.

Some of our call answering stats include:

  • 24/7 availability (including weekends and holidays),
  • Trained professionals who specialize in our clients’ range of business categories,
  • Versatility to customize our accounts,
  • Our average pickup is on the second ring,
  • Our average queue time is 20 seconds,
  • Our average talk time is around one minute,
  • We effectively manage and route thousands of calls a day.
  • We take pride in offering one of the most enjoyable work environments. At Responsive our operators are the most important asset. Additionally, we have equipped our centers with state of the art technology and keep investing in upgrades to system hardware and software.

Virginia Cities We Answer Calls For

We proudly answer calls for businesses throughout The Old Dominion including:

Richmond, VA

Norfolk, VA