Austin Answering Service

Welcome to our Austin, TX answering service, where we proudly answer every call on behalf of your business, round the clock, 365 days a year!

Did you know that poor customer service is one of the top reasons customers choose to leave a negative review? With Responsive Answering Service in your corner, our virtual receptionists stand by to take care of your callers and ensure a positive experience and positively contribute to your brand reputation. By entrusting virtual receptionists to handle incoming calls efficiently, we free up valuable time and resources for business owners to concentrate on core operations and growth strategies.

Austin Answering Services Top Features

Our comprehensive Austin, TX answering services include:

24/7 Live Answering Service, including after-hours, weekends, nights, and holiday coverage

Virtual Receptionist

Call Screening

Appointment Scheduling

Dispatching Services

Message Taking and Delivery

Bilingual English and Spanish Answering Service

Business Answering Service for Every Industry In Austin, TX

Regardless of your industry – from technology to government, from medical to legal, our specialized Austin answering service agents are trained to understand and cater to the specific requirements of your industry. Responsive Answering Service is here to support businesses in all of Austin’s key industries, including:

Austin Answering Service Pricing

“What are the typical costs associated with an answering service?” This is a frequent inquiry we receive, considering the various pricing models and service bundles provided by different Austin answering service providers.

The cost of an answering service in Austin depends on the number of calls handled, and any additional features or customization you may need, along with a few other factors:

  • Per Call: You are charged a set rate for each call answered by the service.
  • Per Minute: Pricing is based on the duration of each call. Longer calls result in higher costs.
  • Flat Rate: You pay a fixed monthly fee for a set number of calls or minutes.

Some additional fee considerations to know when pricing out Austin answering services:

  • After-Hours Support: Your businesses may need phone answering services outside of regular business hours, which may mean additional fees, depending on the service you choose.
  • Call Volume: High call volumes can also lead to increased costs if the service charges per call and/or per minute.

At Responsive, our comprehensive plans begin at only $29 per month. Our service expenses represent a fraction of the expenditure required to employ a full-time receptionist, yet we provide round-the-clock availability and a complete range of features. Overlooking a call could result in significant revenue loss, potentially amounting to thousands of dollars. With Responsive, you can rest assured that no vital call will slip through the cracks again!

The Best 24/7 Answering Service for Austin, TX

Austin, TX, renowned as the vibrant capital of Texas, boasts a dynamic business environment that blends innovation, technology, and a thriving entrepreneurial spirit. Recognized globally as a tech hub, Austin is home to a wide range of industries, with technology leading the charge. The city hosts numerous tech giants, startups, and venture capital firms, fueling its reputation as the “Silicon Hills.” Beyond technology, Austin’s economy thrives in sectors such as healthcare, biotechnology, advanced manufacturing, and creative industries like music and film. Known for its eclectic culture, Austin is often referred to as the “Live Music Capital of the World,” hosting countless music festivals and events throughout the year. With a bustling downtown scene, a strong sense of community, and a business-friendly environment, Austin continues to attract talent, investment, and innovation, making it a prime destination for businesses and entrepreneurs alike.

As an office manager or business owner in Austin, you understand the importance of providing exceptional customer service to stand out in this competitive market. That’s where a professional answering service becomes invaluable. With the fast-paced nature of business in Austin, ensuring every call is promptly answered with professionalism and care is crucial. A professional answering service not only ensures that your customers always receive a friendly and helpful response but also allows you to focus on other aspects of running your business. Whether you’re in the tech industry, healthcare, or any other sector thriving in Austin, having a dedicated team managing your calls can make a significant difference in customer satisfaction and retention.

At Responsive Answering, we proudly provide professional answering services for businesses in Austin and nearby cities such as Round Rock, Cedar Park, Georgetown, Pflugerville, Kyle, San Marcos, Leander, Buda, Taylor, and Lakeway.

Does Your Business Need An Austin Answering Service?

For many of our Austin customers, the initial thought regarding answering services often revolves around after-hours support. However, beyond catering to evening and weekend needs, employing an Austin-based answering service offers a range of benefits including cost efficiency, flexibility, and bilingual support. By partnering with us, businesses and organizations can streamline operations, gain a competitive advantage, and ensure a positive caller experience. The benefits of an answering service include:

  • 24/7 Availability: For many Austin businesses, calls can come in at any hour, day or night. Whether it’s a client calling with a medical question or a homeowner dealing with a plumbing emergency, our answering service provides uninterrupted 24/7 coverage so your business remains accessible.
  • Cost Savings: Partnering with an Austin answering service means reduced overhead expenses compared to hiring full-time receptionists. This allows your business or organization to allocate your budget wisely, without cutting corners on reliable phone support.
  • Stronger Customer Service: In Austin’s competitive business environment, top-notch customer service is a must. A long wait time or a dropped call may mean a negative review on social media or a customer who will never give you their business again. Fortunately, an answering service guarantees that all calls are managed promptly and courteously, minimizing wait times and leaving a favorable impression.
  • Professional and Courteous Voice: Our virtual receptionists warmly greet each caller, embodying friendliness and hospitality in every interaction. We ensure that each exchange is pleasant, reflecting the welcoming spirit of Austin.
  • Scalability: Austin’s growing economy can mean fluctuating call volumes. At Responsive, we provide cutting-edge technology and expert virtual receptionists ready to ramp up as needed. And, during slower seasons, you won’t face high fixed costs.

When you partner with Responsive, you can count on:

  • Local Texas Knowledge: Responsive stands out from other Austin answering services with our deep understanding of the Texas culture and local preferences
  • Bilingual English and Spanish Speaking Agents: According to the U.S. Census, 28% of Austinites don’t speak English at home. With our 24/7 bilingual answering service, your customers have the option to interact with your business in English or Spanish, whichever they feel most comfortable with.
  • Customized Answering Scripts: Customize your call screening, appointment scheduling, and more to suit your unique style. When we partner with you, we start by fully understanding your operations, ensuring our agents are fully immersed in your brand’s tone and preferences.
  • Advanced Telephone Technology: Texas is a state that values technology, and at Responsive, and we’ve made significant investments in cutting-edge telephone technology to manage nationwide call volumes and routing calls efficiently. With an average wait time of just 20 seconds, your calls are swiftly directed to a skilled agent, ensuring prompt and knowledgeable assistance.

We also provide appointment scheduling, message taking and delivery, and call screening services.

Texas Area Codes We Answer For 

At Responsive, we answer calls from every area code in Texas, including: 

210 – San Antonio

214/469/972 – Dallas/Fort Worth

254 – Waco/Killeen/Temple

281/346/713/832 – Houston

325 – Abilene/San Angelo

346/281/713/832 – Houston

361 – Corpus Christi

409/430/936/979 – East Texas

430/903 – Tyler/Longview

432 – Midland/Odessa

469/214/972 – Dallas/Fort Worth

512/737 – Austin

682/817 – Fort Worth

713/346/281/832 – Houston

726/210 – San Antonio

737/512 – Austin

806 – Amarillo

830 – San Antonio

832/346/281/713 – Houston

903/430 – Tyler/Longview

915 – El Paso

936/409/979/430 – College Station/Bryan

940 – Wichita Falls

956 – Brownsville/McAllen

972/214/469 – Dallas/Fort Worth

979/936/409/430 – College Station/Bryan

979/936/409/430 – Huntsville

430/903 – Sherman/Denison

We provide live answering services throughout The Lone Star State, including these zip codes in and near Austin:

78701 – Downtown Austin

78702 – East Austin

78703 – Clarksville/West Austin

78704 – South Austin

78705 – University of Texas

78721 – East Austin

78722 – Cherrywood

78723 – Mueller

78724 – East Austin

78725 – East Austin

78726 – Northwest Austin

78727 – North Austin

78728 – Wells Branch

78729 – Anderson Mill

78730 – West Austin

78731 – Highland Park

78732 – Steiner Ranch

78733 – Westlake Hills

78734 – Lakeway

78735 – Oak Hill

78736 – Southwest Austin

78737 – Dripping Springs

78738 – Bee Cave

78739 – Circle C Ranch

78741 – Southeast Austin

78744 – Southeast Austin

78745 – South Austin

78746 – Westlake Hills

78747 – Southeast Austin

78748 – South Austin

78749 – Southwest Austin

78750 – Northwest Austin

78751 – Hyde Park

78752 – North Austin

78753 – North Austin

78754 – Northeast Austin

78756 – Brentwood

78757 – North Central Austin

78758 – North Austin

78759 – Northwest Austin

H2: Responsive: Answering Phones In Austin 24/7

Responsive Answering is a privately owned nationwide telephone answering and call center service with an impeccable reputation in Austin. Our deep ties to the local community provide us with firsthand understanding of the unique requirements of businesses in this region.

Our business stands out from other Austin answering services offering nationwide services, while also tailoring its services to local Austin business needs. Whether you’re in Austin, anywhere else in Texas and beyond, trust Responsive for a personalized touch backed by the reliability of a national answering service.

Answering calls is more than a task for us at Responsive—it’s our mission. We go beyond mere phone handling; we embody your business with professionalism, local expertise, and a welcoming demeanor. Rely on Responsive to guarantee your customers consistently receive the assistance they require, whether they’re dialing in from local or distant locations.

Here are just some of our call answering statistics:

  • 24/7 availability (including weekends and holidays),
  • Trained professionals who specialize in our clients’ range of business categories,
  • Versatility to customize our accounts,
  • Our average pickup is on the second ring,
  • Our average queue time is 20 seconds,
  • Our average talk time is around one minute,
  • We effectively manage and route thousands of calls a day.
  • We take pride in offering one of the most enjoyable work environments. Our operators are the most important asset!

Contact us today to learn more about Responsive Answering Service, or to request a quote.