Welcome to our Memphis, TN  answering service! If you’re in search of a seasoned telephone answering service for the Memphis region, your search ends here. With our cutting-edge technology and exceptional customer support, we excel in delivering award-winning communication solutions to clients on a global scale.

Responsive Answering Service tailors its offerings to fit Memphis businesses and their culture.

The Best 24/7 Answering Service for Memphis, TN 

Memphis, Tennessee, known as “Home of the Blues,” holds a special place in the heart of music enthusiasts worldwide. This vibrant city along the Mississippi River is steeped in musical history, from the birth of blues on Beale Street to the rise of rock ‘n’ roll at Sun Studio. Memphis is where legends like Elvis Presley, B.B. King, and Johnny Cash made their mark, and their influence continues to resonate through the soulful rhythms that permeate the city’s air. Beyond its musical heritage, Memphis offers a rich cultural tapestry, with iconic landmarks like Graceland, the National Civil Rights Museum, and delectable barbecue cuisine that adds layers to its unique identity.

Memphis stands as a thriving metropolis, proudly housing globally revered entities such as FedEx, St. Jude Children’s Research Hospital, AutoZone, and International Paper. This convergence of innovation and cultural richness propels Memphis as a hub not only of creativity but as a force that propels economies and fosters a global community. In such a dynamic business environment, professional answering services assume a key role. They provide these prominent companies with the capability to maintain uninterrupted communication, whether it’s managing logistics inquiries, healthcare consultations, automotive assistance, or global business operations. These services ensure that Memphis remains at the forefront of industry while preserving its cultural heritage and welcoming spirit.

Reasons To Hire A Memphis After Hours Answering Service

From local establishments to nationwide companies, from law offices to government agencies, we answer calls for businesses and organizations of all sizes and purposes in Memphis.

If you find that your business encounters any of the following scenarios, it may be the right time to consider hiring an answering service:

  • Overflow of Customer Calls: If you often experience a high volume of incoming calls that your in-house team struggles to manage, an answering service can prevent missed opportunities and customer dissatisfaction during peak periods. Additionally, our professional answering service ensures that every caller receives prompt and courteous assistance, maintaining a positive image for your business. With the ability to seamlessly scale up during high-demand times, you can rely on our service to provide a consistent and reliable customer experience.
  • After-Hours Support: If your Memphis business operates beyond regular working hours or needs to provide 24/7 customer support, an answering service can prove indispensable in maintaining a high level of accessibility and customer satisfaction. For instance, in the medical field, a healthcare clinic that offers after-hours urgent care services can utilize an answering service to promptly address patient inquiries, schedule appointments, and relay critical information to on-call medical professionals. This ensures that patients always have a reliable point of contact, even outside of standard clinic hours, leading to enhanced patient care and trust in the healthcare facility.
  • Appointment Scheduling Challenges: When appointment scheduling becomes overwhelming, especially for businesses like medical practices or service providers, an answering service can efficiently manage bookings, cancellations, and appointment reminders.
  • Emergency Response Needs: If your business deals with emergencies, having an answering service is crucial. Let’s say you run a plumbing company that offers services 24/7 to address plumbing emergencies like burst pipes or sewage backups. These situations can happen at any time, day or night. That’s where an answering service can provide immediate response, dispatch on-call professionals, and follow established protocols to handle urgent situations effectively.
  • Business Expansion: When expanding into new markets or adding multiple locations, an answering service can function as a centralized hub for managing customer inquiries and support, effectively preserving a consistent and high-quality customer experience across all branches. For instance, a law firm expanding its practice to multiple cities can rely on an answering service to handle client consultations, schedule appointments, and address legal inquiries uniformly. This approach ensures that clients receive the same level of professional service and responsiveness, regardless of which office they contact, enhancing the firm’s reputation and success in its new markets.

Featured Memphis Telephone Answering Services

Our Memphis, TN answering services include:

24/7 Live Answering Service, including after-hours, weekends, nights, and holiday coverage

Virtual Receptionist

Call Screening

Appointment Scheduling

Dispatching Services

Message Taking and Delivery

Bilingual English and Spanish Answering Service

We are happy to customize our services to fit the needs of your business. 

Business Answering Service for Every Industry In Memphis, TN 

Responsive Answering Service is here to support businesses in all of Memphis’s key industries, including:

An answering service can save the day in numerous scenarios, such as after-hours, during breaks, holidays, or peak periods when in-house staff is unavailable. Imagine the peace of mind that comes with knowing that all your phone lines are professionally managed around the clock, ensuring that no client inquiry goes unanswered and that your business maintains an exceptional level of customer service and accessibility. Imagine being able to focus on your tasks and be fully present with patients or visitors to your office, while a dedicated answering service efficiently handles all incoming calls, appointment scheduling, and inquiries with professionalism and care. 

When you partner with Responsive for your answering service needs, you can expect:

  • Local Tennessee Acumen: Our answering agents embody the warm and welcoming nature of Southern hospitality, as this plays a crucial role in engaging with Memphis’s residents and businesses, fostering a sense of familiarity and trust during each interaction.
  • Updated Telephone Technology: We use advanced call answering tech to ensure all calls are answered quickly. In just 20 seconds on average, calls are directed to an agent who can give professional help, transfer the call, or record a message. Our tech investment guarantees that every caller gets the attention they need.
  • Customized Answering Scripts: We understand that every Memphis business is different. That’s why our services, like call screening, message taking, and appointment scheduling, can be tailored to your specific needs. When you join us, we focus on learning about your business, so our agents can follow your instructions and guidelines effectively.
  • Bilingual English and Spanish Speaking Agents: We provide 24/7 bilingual answering services in English and Spanish. Our agents are fluent in both languages, making sure language is never a hurdle in serving your clients across various industries, including finance, healthcare, and home improvement.

We also provide appointment scheduling, message taking and delivery, and call screening services.

Memphis, Tennessee Area Codes We Answer For 

Regardless of your industry – from medical to manufacturing, from utilities to non-profit, our specialized Memphis answering service agents are trained to understand and cater to the specific requirements of your industry.

We answer calls from every area code in Tennessee, including: 

423 – Eastern Tennessee, including cities like Chattanooga, Johnson City, and Kingsport.

615 – Central Tennessee, including Memphis and surrounding areas.

629 – Overlay for area code 615, serving the same regions.

731 – Western Tennessee, including cities like Jackson and Dyersburg.

865 – Eastern Tennessee, including Knoxville and surrounding areas.

901 – Western Tennessee, including Memphis and surrounding areas.

931 – Middle Tennessee, including cities like Clarksville and Columbia.

We provide live answering services throughout The Volunteer State, including these zip codes in and near Memphis:

38103 – Downtown Memphis

38104 – Midtown Memphis, including Overton Square and Cooper-Young

38105 – North Memphis, including St. Jude Children’s Research Hospital

38106 – North Memphis, Uptown, and New Chicago

38107 – North Memphis, including Vollintine-Evergreen and Binghampton

38108 – North Memphis, including Rhodes College and Nutbush

38109 – South Memphis and Whitehaven

38111 – East Memphis, including the University of Memphis

38112 – Central Gardens, Binghamton, and Evergreen Historic District

38114 – Orange Mound

38115 – Hickory Hill and Southwind

38116 – Whitehaven and Graceland

38117 – East Memphis, including Colonial Acres

38118 – Parkway Village and Fox Meadows

38119 – East Memphis, including Germantown

38120 – East Memphis, including Shady Grove and River Oaks

38122 – Berclair and Highland Heights

38125 – Southeast Memphis

38126 – South Memphis, including Soulsville and South City

38127 – North Memphis, including Frayser and Raleigh

38128 – Raleigh and North Memphis

38133 – Bartlett

38134 – Raleigh and Bartlett

38135 – Northeast Memphis

38138 – Germantown

38139 – Germantown

38141 – Southeast Memphis

38157 – Memphis

Responsive Answering Service: Embracing Community and Tradition in Memphis

Responsive Answering is a privately owned nationwide telephone answering and call center service known for its excellent reputation in Memphis. We are deeply connected to the local community and have a strong understanding of the special requirements of businesses here. Responsive Answering Service is your trusted communication partner, leveraging cutting-edge technology along with 24/7 reliability and cost-effectiveness for our clients.

Responsive Answering blends local expertise with nationwide excellence. Whether you’re in Memphis or anywhere else in the USA, we offer a friendly, personal touch backed by the reliability of a national service provider. We bring the best of both worlds to businesses nationwide. Our commitment to delivering top-notch service extends far and wide.

For us, answering calls for our Memphis clients is more than just a service; we see ourselves as connected to the city’s vibrant business community. We understand every call represents a potential opportunity, a customer with unique concerns, and a chance to make a positive impact. That’s why we go beyond simply answering phones – we strive to represent your business with the utmost professionalism, local knowledge, and a friendly touch that reflects the warmth and diversity of Tennessee. Our commitment is about fostering connections, building trust, and contributing to the success of businesses in this dynamic city.

Some of our call answering statistics include:

  • 24/7 availability (including weekends and holidays),
  • Trained professionals who specialize in our clients’ range of business categories,
  • Versatility to customize our accounts,
  • Our average pickup is on the second ring,
  • Our average queue time is 20 seconds,
  • Our average talk time is around one minute,
  • We effectively manage and route thousands of calls a day.
  • We take pride in offering one of the most enjoyable work environments: at Responsive our operators are the most important asset. 

Contact us today to see how we can support your Memphis business, or to request a quote.