Tennessee Call Answering Service

Welcome to our Tennessee answering service, where we offer world-class phone communication solutions tailored to the unique culture of the Volunteer State. Whether your business is located in one of Tennessee’s beautiful cities, a rural area, or anywhere in between, we strive to deliver Tennessee’s famous Southern hospitality into every interaction with your callers.

24/7 Answering Service for Tennessee

Our full-service answering solutions include:

24/7 Live Answering Service, including after-hours, weekends, nights, and holiday coverage

Virtual Receptionist

Call Screening

Appointment Scheduling

Dispatching Services

Message Taking and Delivery

Bilingual English and Spanish Answering Service

Partner with our Tennessee professional answering service, and you will experience:

  • Local Tennessee Knowledge: We understand Tennessee’s distinct culture and local preferences. Our local answering agents enhance every call with a dose of Tennessee’s famous friendliness and hospitality, creating a courteous and inviting experience for callers.
  • 24 / 7 Availability: Our round-the-clock accessibility helps your business remain available to your customers, even when your staff is at lunch, gone for the day, or enjoying a well-deserved break. We are always here to uphold your reputation with professionalism and attention to detail.
  • Bilingual Agents: Our bilingual answering service is an asset to our clients across industries ranging from legal to medical, from travel to HVAC. Whatever line of business you are in, we help make sure that language is never a barrier to effective communication.
  • Custom Call Answering Solutions: Your Tennessee-based business is unique, and our services can be personalized to match its specific requirements. Whether it’s call management or appointment scheduling, we can customize our services to align with your business objectives, character, and preferences.

Our mission is to contribute to the success of your business by providing outstanding customer experiences that reflect the spirit of Tennessee.

Industries We Answer For

Responsive Answering Service is available to support businesses across Tennessee’s key industries, including:

  • Medical: Our HIPAA-compliant medical answering services are created specifically for doctors and physicians. We seamlessly handle medical inquiries, appointment scheduling, and urgent calls, so that your patients receive prompt assistance and feel heard.
  • Legal: For law firms, we offer call screening, legal intake, lead qualification, mass torts, and appointment scheduling services, ensuring that clients receive prompt and professional assistance even when your staff is on another call, in court, in training or assisting other clients.
  • Real Estate: We can handle property inquiries, appointment scheduling, and provide information to potential buyers and sellers. 
  • Property Management: Day or night, we handle property management calls, helping you ensure tenant satisfaction. When a maintenance request or emergency call can’t wait until regular business hours, our live answering agents are here to provide immediate assistance.
  • HVAC: We help your Tennessee HVAC business remain accessible around the clock. Capture emergency service requests and potential leads even outside of your regular business hours, with Responsive by your side.
  • Plumbing: Plumbing emergencies can happen at any time, including evenings, weekends, and holidays. While you are out on a job site, you can have peace of mind knowing that no call is missed and every client receives the attention they deserve.
  • Construction and Contractors: By promptly addressing incoming calls, we help ensure that your clients receive the attention they deserve, while your team may be out at a noisy construction site or attending to other matters.
  • Funeral Homes: We recognize the delicate and emotional nature of the situations our funeral industry clients face. That’s why our around-the-clock funeral home answering services are committed to providing a comforting and empathetic presence for callers, offering support and assistance when it’s needed the most.
  • Travel & Hospitality: Whether your customers are calling for reservations, tour information, or travel emergencies, our answering agents ensure that travelers have an enjoyable experience before, during, and after their trip. 
  • Financial: Financial matters need to be handled with utmost confidentiality, and our live agents adhere to strict privacy and compliance regulations when answering calls on behalf of your firm.
  • Government: We are experienced at providing telephone answering services to local, state and federal government agencies 24 / 7. This level of accessibility enhances public service and responsiveness. 
  • Energy & Utility: When your customers call in with billing inquiries, outage reports, or service requests, our answering service helps maintain customer satisfaction.
  • Transportation: Responsive is an expert at answering calls for the transportation business, from limos to car rentals and everything in between. We help your company keep the focus on the road while we handle the phones.
  • Charity & Non-Profits: We help charities and nonprofits foster strong ties with supporters, ensuring goodwill and maximizing fundraising efforts. Our mission is to empower nonprofit organizations to effectively engage with their supporters. 

Tennessee Area Codes We Answer For 

No matter which part of Tennessee your business is located in, our dedicated answering service agents are well-versed in the unique requirements of your industry. Whether you run a home repair business in  Knoxville or a medical office in Chattanooga, our answering service is tailored to meet your needs.

423: Eastern Tennessee, including Chattanooga and the surrounding areas.

615: Middle Tennessee, including Nashville and its suburbs.

629: Overlay for area code 615.

731: Western Tennessee, including Jackson, Dyersburg, and surrounding areas.

865: Eastern Tennessee, including Knoxville and the surrounding regions.

901: Western Tennessee, including Memphis and its suburbs.

931: Middle Tennessee, covering areas such as Clarksville and Cookeville.

Local Tennessee Expertise, Nationwide Reach

Responsive Answering is a privately owned company that provides professional telephone answering and call center services on a nationwide scale. While our reputation in Tennessee is strong, our services extend across the nation. Our blend of local expertise and extensive national coverage distinguishes us from other Tennessee-based answering service providers. 

Some of our call answering stats include:

  • 24/7 availability (including weekends and holidays),
  • Trained professionals who specialize in our clients’ range of business categories,
  • Versatility to customize our accounts,
  • Our average pickup is on the second ring,
  • Our average queue time is 20 seconds,
  • Our average talk time is around one minute,
  • We effectively manage and route thousands of calls a day.
  • We take pride in offering one of the most enjoyable work environments. At Responsive our operators are the most important asset. Additionally, we have equipped our centers with state of the art technology and keep investing in upgrades to system hardware and software.

Tennessee Cities We Answer Calls For

We proudly answer calls for businesses throughout the state of Tennessee, including:

Knoxville, TN

Memphis, TN

Nashville, TN