Welcome to our Knoxville, TN  answering service! If you are looking for a seasoned telephone answering service for the Knoxville region, your search ends here. With our cutting-edge technology and exceptional customer support, Responsive Answering Service delivers outstanding communication solutions to clients on a nationwide scale, while tailoring its offerings to fit Knoxville businesses and their culture.

The Best 24/7 Answering Service for Knoxville, TN 

Knoxville, Tennessee, affectionately nicknamed Scruffy City, a hub for education but also a thriving center of business and industry. The region’s economic landscape is diverse and dynamic, offering numerous opportunities for growth and development. Knoxville has also been known as the Marble City: rock quarried from this area has been used in buildings in Knoxville like the Knoxville Museum of Art, the National Gallery of Art in Washington, D.C., the Grand Central station in New York City, and buildings in other locations. Notably, Knoxville’s known as the Cradle of Country Music, due to its role in nurturing the early careers of Roy Acuff, Chet Atkins, Flatt & Scruggs, Dolly Parton, and several other major figures.

The city is home to a range of businesses, from manufacturing and healthcare to information technology and aerospace. The Oak Ridge National Laboratory, located nearby, further enhances the region’s reputation as a hub for scientific research and innovation. As Knoxville continues to evolve as an economic powerhouse in the region, it also faces the challenges and opportunities presented by changing economic forces and market trends. The city’s adaptability and innovative spirit have enabled it to thrive in a dynamic business landscape.

Perhaps most famously, Knoxville is known for its Southern hospitality and welcoming spirit. An answering service plays a pivotal role in enhancing the Southern hospitality that local businesses in Knoxville and similar communities are known for. By ensuring that every customer call is answered promptly and with a warm, courteous demeanor, the answering service extends the welcoming atmosphere of these businesses. Whether it’s assisting with taking messages, scheduling appointments, or routing calls to the correct department, our answering service provides a level of attentiveness and care that aligns perfectly with the values of Southern hospitality. 

When It’s Time To Hire A Knoxville After Hours Answering Service

From local establishments to nationwide companies, from law offices to government agencies, we answer calls for businesses and organizations of all sizes and purposes in Knoxville. In essence, we allo local businesses to deliver exceptional customer service around the clock, reinforcing their reputation for professionalism and friendliness and ensuring that every interaction leaves a positive and lasting impression on customers.

If you find that your business encounters any of the following scenarios, it may be the right time to consider hiring a Knoxville answering service:

  • Overflow of Customer Calls: When you have too many customer calls and your team can’t handle them all, an answering service can help. It stops missed opportunities and keeps customers happy during busy times. Our service is professional and ensures every caller gets quick, polite help, which is good for your business image. We can handle more calls when things get busy, making sure your customers always have a good experience.
  • After-Hours Support: If your Knoxville business operates outside regular hours or needs 24/7 support, an answering service is crucial for staying accessible and keeping customers happy. For example, a healthcare clinic that offers after-hours urgent care can use an answering service to handle patient calls, book appointments, and relay important info to on-call staff. This ensures patients always have someone to contact, even after regular hours, which improves patient care and trust in the clinic.
  • Appointment Scheduling Challenges: When scheduling appointments becomes too much to handle, especially for businesses like medical practices or service providers, an answering service can efficiently take care of bookings, cancellations, and appointment reminders. This allows your business to operate smoothly without the hassle of managing appointments in-house. By entrusting appointment management to our professional medical answering service, you can focus on delivering quality service to your clients while maintaining an organized and efficient scheduling process.
  • Emergency Response Needs: If your business deals with emergencies, having an answering service is a must. Perhaps you manage a plumbing company that offers services 24/7 to address plumbing emergencies like burst pipes or sewage backups. These situations can happen at any time, day or night. That’s where a plumbing answering service can provide immediate response, dispatch on-call professionals, and follow established protocols to handle urgent situations effectively.
  • Business Expansion: When expanding into new markets or adding multiple locations, an answering service can function as a centralized hub for managing customer inquiries and support, effectively preserving a consistent and high-quality customer experience across all branches. For instance, a Knoxville law firm expanding its practice can rely on a legal answering service to handle client consultations, schedule appointments, and even perform legal client intake. This approach ensures that clients receive the same level of professional service and responsiveness, regardless of which office they contact, enhancing the firm’s reputation and success in its new markets.

Featured Knoxville Telephone Answering Services

Our Knoxville, TN answering services include:

24/7 Live Answering Service, including after-hours, weekends, nights, and holiday coverage

Virtual Receptionist

Call Screening

Appointment Scheduling

Dispatching Services

Message Taking and Delivery

Bilingual English and Spanish Answering Service

We are happy to customize our services to fit the needs of your business. 

Business Answering Service for Every Industry In Knoxville, TN 

Responsive Answering Service is here to support businesses in all of Knoxville’s key industries, including:

When you partner with Responsive for your answering service needs, you can expect:

  • Local Tennessee Acumen: Our answering agents embody the warm and welcoming nature of Southern hospitality, engaging with Knoxville’s residents and businesses with a sense of familiarity during each interaction.
  • Robust Telephone Technology: We use advanced call answering tech to ensure all calls are answered quickly. In just 20 seconds on average, calls are directed to an agent who can give professional help, transfer the call, or record a message. Our tech investment guarantees that every caller gets the attention they need.
  • Customized Answering Scripts: We understand that every Knoxville business is different. That’s why our services, like call screening, message taking, and appointment scheduling, can be tailored to your specific needs. When you join us, we focus on learning about your business, so our agents can follow your instructions and guidelines effectively.
  • Bilingual English and Spanish Speaking Agents: We provide 24/7 bilingual answering services in English and Spanish. Our agents are fluent in both languages, making sure language is never a hurdle in serving your clients across various industries, including finance, healthcare, and home improvement.

We also provide appointment scheduling, message taking and delivery, and call screening services.

Knoxville, Tennessee Area Codes We Answer For 

Whether you manage a busy law firm, a medical office, a home improvement business such as HVAC, whether you receive 10 calls a day or 1,000, our professional answering service can help and add value to your business.

We answer calls from every area code in Tennessee, including: 

423 – Eastern Tennessee, including cities like Chattanooga, Johnson City, and Kingsport.

615 – Central Tennessee, including Knoxville and surrounding areas.

629 – Overlay for area code 615, serving the same regions.

731 – Western Tennessee, including cities like Jackson and Dyersburg.

865 – Eastern Tennessee, including Knoxville and surrounding areas.

901 – Western Tennessee, including Knoxville and surrounding areas.

931 – Middle Tennessee, including cities like Clarksville and Columbia.

We provide live answering services throughout The Volunteer State, including these zip codes in and near Knoxville:

37902 – Downtown Knoxville

37909 – West Knoxville, Bearden

37912 – North Knoxville, Fountain City

37914 – East Knoxville, Burlington

37915 – East Knoxville, Parkridge

37916 – University of Tennessee, Fort Sanders

37917 – North Knoxville, Old North Knoxville

37918 – North Knoxville, Gibbs

37919 – West Knoxville, Rocky Hill

37920 – South Knoxville, South Haven

37921 – North Knoxville, Mechanicsville

37922 – West Knoxville, Farragut

37923 – West Knoxville, Cedar Bluff

37924 – East Knoxville, Mascot

37931 – West Knoxville, Karns

37932 – West Knoxville, Hardin Valley

37934 – West Knoxville, Farragut

37938 – North Knoxville, Halls

Responsive Answering Service: Answering Calls In Knoxville and Beyond

Responsive Answering is a privately owned nationwide telephone answering service with an excellent reputation in Knoxville. We are deeply connected to the local community, with a strong understanding of the special culture of businesses here. You can have peace of mind knowing that Responsive Answering Service is your trusted communication partner, leveraging cutting-edge technology to provide fast, efficient and professional call answering, any time of day or night. 

Responsive Answering blends local expertise with nationwide excellence. Whether you’re in Knoxville or anywhere else in the USA, we offer a friendly, personal touch backed by the scale and infrastructure of a national service provider. We represent your business in the same professional and responsible manner as your in-house employees. Our commitment to delivering top-notch service extends far and wide.

For us, answering calls for our Knoxville clients is more than just a service. We understand every call represents a potential opportunity, a customer with unique concerns, and a chance to make a positive impact. That’s why we go beyond simply answering phones – we strive to represent your business with the utmost professionalism, local knowledge, and a friendly touch that reflects the warmth and diversity of Tennessee.

Some of our call answering statistics include:

  • 24/7 availability (including weekends and holidays),
  • Trained professionals who specialize in our clients’ range of business categories,
  • Versatility to customize our accounts,
  • Our average pickup is on the second ring,
  • Our average queue time is 20 seconds,
  • Our average talk time is around one minute,
  • We effectively manage and route thousands of calls a day.
  • We take pride in offering one of the most enjoyable work environments: at Responsive our operators are the most important asset. 

Contact us today to see how we can support your Knoxville business, or to request a quote.