New York City Answering Service Our New York City, NY answering service is committed to answering every call for your business, 24/7, 365 days a year.

New York City Answering Services Top Features

Did you know that poor customer service ranks among the primary factors prompting negative reviews? With Responsive Answering Service at your service, our virtual receptionists are ready to cater to your callers, fostering positive experiences and your brand reputation in The Big Apple. By delegating incoming call management to our virtual receptionists, we empower business owners to focus on core operations and growth strategies, saving valuable time and resources. At Responsive Answering, we take pride in offering professional answering services tailored to businesses in New York City and surrounding areas such as Jersey City, Newark, Hoboken, Yonkers, and Stamford. Our comprehensive New York City, NY answering services include: 24/7 Live Answering Service, including after-hours, weekends, nights, and holiday coverage Virtual Receptionist Call Screening Appointment Scheduling Dispatching Services Message Taking and Delivery Bilingual English and Spanish Answering Service

Business Answering Service for Every Industry In New York City, NY

New York City, known as the financial capital of the world, boasts a vibrant economy driven by several key industries. At the forefront is the finance and banking sector, anchored by Wall Street, home to the New York Stock Exchange and Nasdaq. Home to 45 Fortune 500 companies, NYC boasts the deepest capital pools. This sector attracts global investment and employs hundreds of thousands, from investment bankers to financial analysts. New York City’s real estate market, valued at $1.3 trillion, is another cornerstone, with a mix of residential, commercial, and retail properties continually shaping its skyline. Major real estate firms, developers, and brokers thrive in this bustling environment, driving the city’s growth and development. Another major industry in New York City is the media and entertainment sector, which includes television, film, publishing, and digital media. The city is a global hub for media conglomerates like NBCUniversal, CBS, and The New York Times, as well as numerous advertising and marketing firms. The technology sector has seen substantial growth in recent years, with Silicon Alley—centered in Manhattan and Brooklyn—hosting a burgeoning startup scene alongside tech giants like Google and Facebook. In 2023, roughly 13,000 tech jobs were created in NYC, adding to a grand total of more than 369,000 jobs, a number that is expected to keep rising. The healthcare and educational services industries also play critical roles, with world-renowned institutions like NewYork-Presbyterian Hospital and Columbia University contributing to the city’s economic vitality.  Regardless of your industry – from financial services to government, from medical to HVAC, our specialized New York City answering service agents are trained to understand and cater to the specific requirements of your industry. Responsive Answering Service is here to support businesses in all of New York City’s key industries, including:

What is the cost of a New York City answering service?

“How much does it cost to hire an answering service?” This question is frequently asked, considering the variety of pricing structures and service packages available from New York City answering service providers. The cost of a New York City answering service varies and can be structured in a variety of ways:
  • Per Call: You are charged a set rate for each call answered by the service.
  • Per Minute: Pricing is based on the duration of each call. Longer calls result in higher costs.
  • Flat Rate: You pay a fixed monthly fee for a set number of calls or minutes.
Some additional fee considerations to know when pricing out New York City answering services:
  • After-Hours Support: Your businesses may need phone answering services outside of regular business hours, which may mean additional fees, depending on the service you choose.
  • Call Volume: High call volumes can also lead to increased costs if the service charges per call and/or per minute.
At Responsive, our plans start at only $29 per month. Our service costs only a fraction of hiring a full-time receptionist, yet we offer round-the-clock availability and a comprehensive range of features. Missing a call could lead to substantial revenue loss, potentially totaling thousands of dollars. With Responsive, you can trust that no crucial call will be overlooked again!

Why Does Your Business Need A New York City Answering Service?

When our New York City clients first think of an answering service, it’s often associated with after-hours support. However, beyond catering to evening and weekend needs, hiring a New York City-based answering service such as Responsive offers a range of benefits. By partnering with us, businesses and organizations can streamline operations, gain a competitive advantage, and ensure a positive caller experience. The benefits of an answering service include:
  • 24/7 Availability: If you run or manage a business in The Big Apple, you know that calls can come in at any hour, day or night. Whether it’s a patient calling with a medical question or a tenant dealing with a plumbing emergency, our answering service provides uninterrupted 24/7 coverage so your business remains accessible.
  • Reduced Costs: Partnering with a New York City answering service means reduced overhead expenses compared to hiring full-time receptionists. This allows your business or organization to allocate your budget wisely, without cutting corners on reliable phone support.
  • Better Customer Service: In New York City’s competitive business environment, outstanding customer service is a must. A long wait time or a dropped call may mean a negative review on social media or a customer who will avoid doing business with you in the future. Thankfully, our answering service ensures fast and professional call management, reducing wait times and leaving a positive impression.
  • Professional Tone: Our virtual receptionists extend a warm welcome to every caller, radiating friendliness and professionalism with each interaction. Every conversation is productive and positive, mirroring the professional and “get it done” atmosphere of New York City.
  • Scalability: New York City’s growing economy can mean fluctuating call volumes. At Responsive, we offer advanced technology and skilled virtual receptionists prepared to scale up as required. And, during quieter periods, you won’t encounter high fixed expenses.
When you partner with Responsive, you can count on:
  • Local New York Experience: Responsive stands out among New York City answering services due to our thorough understanding of New York culture and local preferences. This insight enables us to provide personalized and culturally resonant support, ensuring an exceptional experience for every Texan we serve
  • Bilingual English and Spanish Speaking Agents: Research shows that 25% of New York City households speak Spanish at home. Our 24/7 bilingual answering service offers your customers the option to engage with your business in either English or Spanish, accommodating their language preferences.
  • Advanced Telephone Technology: Through our investment in state-of-the-art telephone systems, we efficiently handle nationwide call volumes, ensuring seamless call routing. With an average wait time of only 20 seconds, your calls are promptly directed to experienced agents, guaranteeing swift and knowledgeable assistance.
  • Custom Answering Scripts: Make your call screening, appointment scheduling, and other features fit your style. When we team up, we get to know your operations inside out, making sure our agents match your brand’s vibe and preferences perfectly.
We also provide appointment scheduling, message taking and delivery, and call screening services.

Medical Answering Service for New York City & Beyond

Medical answering services play a key role in providing continuous support for healthcare providers and patients in New York City and surrounding areas. Responsive Answering provides a specialized medical answering service tailored for healthcare providers in New York City and beyond. Our  service is designed to improve patient communication while ensuring strict adherence to HIPAA regulations, guaranteeing confidentiality and security of patient information.

New York Area Codes We Answer For 

At Responsive, we answer calls from every area code in New York State, including:  212: Manhattan 315: Central New York 332: Manhattan 347: New York City (all boroughs) 516: Nassau County 518: Albany and Eastern New York 607: Southern Tier 631: Suffolk County 646: New York City (all boroughs) 680: Northern New York (overlays 315) 716: Western New York (Buffalo area) 718: New York City (all boroughs except Manhattan) 838: Albany and Eastern New York (overlays 518) 845: Hudson Valley 914: Westchester County 917: New York City (all boroughs) 929: New York City (all boroughs) 934: Suffolk County (overlays 631) We provide live answering services throughout The Centennial State, including these zip codes in and near New York City: 10001 – Chelsea 10002 – Lower East Side 10003 – East Village 10004 – Battery Park 10005 – Financial District 10006 – World Trade Center 10007 – Tribeca 10009 – Alphabet City 10010 – Flatiron District 10011 – West Village 10012 – Soho 10013 – Chinatown 10014 – Greenwich Village 10016 – Murray Hill 10017 – Turtle Bay 10018 – Garment District 10019 – Hell’s Kitchen 10021 – Upper East Side 10022 – Midtown East 10023 – Lincoln Square 10024 – Upper West Side 10025 – Morningside Heights 10026 – Harlem 10027 – West Harlem 10028 – Yorkville 10029 – East Harlem 10030 – Central Harlem 10031 – Hamilton Heights 10032 – Washington Heights 10033 – Fort George 10034 – Inwood 10035 – East Harlem 10036 – Theater District 10037 – Harlem 10038 – South Street Seaport 10039 – Harlem 10040 – Inwood 10451 – South Bronx 10452 – Highbridge 10453 – Morris Heights 10454 – Mott Haven 10455 – Melrose 10456 – Morrisania 10457 – Tremont 10458 – Belmont 10459 – Longwood 10460 – West Farms 10461 – Pelham Bay 10462 – Parkchester 10463 – Kingsbridge 10464 – City Island 10465 – Throgs Neck 10466 – Wakefield 10467 – Norwood 10468 – University Heights 10469 – Allerton 10470 – Woodlawn 10471 – Riverdale 10472 – Soundview 10473 – Clason Point 10474 – Hunts Point 10475 – Co-op City 11201 – Brooklyn Heights 11203 – East Flatbush 11204 – Bensonhurst 11205 – Fort Greene 11206 – Williamsburg 11207 – East New York 11208 – Cypress Hills 11209 – Bay Ridge 11210 – Midwood 11211 – Williamsburg 11212 – Brownsville 11213 – Crown Heights 11214 – Bath Beach 11215 – Park Slope 11216 – Bedford-Stuyvesant 11217 – Boerum Hill 11218 – Kensington 11219 – Borough Park 11220 – Sunset Park 11221 – Bushwick 11222 – Greenpoint 11223 – Gravesend 11224 – Coney Island 11225 – Prospect Lefferts 11226 – Flatbush 11228 – Dyker Heights 11229 – Sheepshead Bay 11230 – Midwood 11231 – Red Hook 11232 – Greenwood 11233 – Bedford-Stuyvesant 11234 – Marine Park 11235 – Brighton Beach 11236 – Canarsie 11237 – Bushwick 11238 – Prospect Heights 11239 – Starrett City 11354 – Flushing 11355 – Flushing 11356 – College Point 11357 – Whitestone 11358 – Auburndale 11360 – Bay Terrace 11361 – Bayside 11362 – Little Neck 11363 – Douglaston 11364 – Oakland Gardens 11365 – Fresh Meadows 11366 – Hillcrest 11367 – Kew Gardens Hills 11368 – Corona 11369 – East Elmhurst 11370 – Astoria Heights 11372 – Jackson Heights 11373 – Elmhurst 11374 – Rego Park 11375 – Forest Hills 11377 – Woodside 11378 – Maspeth 11379 – Middle Village 11385 – Ridgewood 11411 – Cambria Heights 11412 – St. Albans 11413 – Laurelton 11414 – Howard Beach 11415 – Kew Gardens 11416 – Ozone Park 11417 – Ozone Park 11418 – Richmond Hill 11419 – South Richmond Hill 11420 – South Ozone Park 11421 – Woodhaven 11422 – Rosedale 11423 – Hollis 11426 – Bellerose 11427 – Queens Village 11428 – Queens Village 11429 – Queens Village 11432 – Jamaica 11433 – South Jamaica 11434 – St. Albans 11435 – Jamaica 11436 – South Jamaica 11691 – Far Rockaway 11692 – Arverne 11693 – Rockaway Beach 11694 – Belle Harbor 11697 – Breezy Point

Responsive: Answering Phones In New York City 24/7

Responsive Answering is a privately owned nationwide telephone answering and call center service with a stellar reputation in New York City. Our strong connections to the city grant us invaluable insight into the distinct needs of businesses in this region, ensuring tailored and effective solutions. We stand out among New York City answering services by providing nationwide coverage while also customizing our services to meet the specific needs of local New York City businesses. Whether you’re located in one of the five boroughs, elsewhere in New York, or beyond, trust Responsive for a personalized approach supported by the reliability of a national answering service. Answering calls is more than a task for us at Responsive—it’s our mission. We go beyond mere phone handling; we embody your business with professionalism, local expertise, and a welcoming demeanor. Rely on Responsive to guarantee your customers consistently receive the assistance they require, whether they’re dialing in from local or distant locations. Here are just some of our call answering statistics:
  • 24/7 availability (including weekends and holidays),
  • Trained professionals who specialize in our clients’ range of business categories,
  • Versatility to customize our accounts,
  • Our average pickup is on the second ring,
  • Our average queue time is 20 seconds,
  • Our average talk time is around one minute,
  • We effectively manage and route thousands of calls a day.
  • We take pride in offering one of the most enjoyable work environments. Our operators are the most important asset!
Contact us today to learn more about Responsive Answering Service, or to request a quote.