Long Island Answering Service Welcome to our Long Island, NY answering service, where we proudly answer every call on behalf of your business or organization, around the clock, 365 days a year!  Did you know that close to two-thirds (65%) of potential customers want to reach brands by phone? This statistic underscores the importance of being readily available to answer calls and engage with customers directly. If you run a business or manage an office on Long Island, you know how important customer service is. By using an answering service, businesses can maintain a high level of customer service, even during peak times or outside regular business hours, ensuring that no potential customer is missed.

Long Island Answering Services Top Features

Our comprehensive Long Island, NY answering services include: 24/7 Live Answering Service, including after-hours, weekends, nights, and holiday coverage Virtual Receptionist Call Screening Appointment Scheduling Dispatching Services Message Taking and Delivery Bilingual English and Spanish Answering Service

Business Answering Service for Every Industry In Long Island, NY

Whatever your industry – from landscaping to legal, from IT to property management, our specialized Long Island answering service agents understand and cater to the specific requirements of your industry. Responsive Answering Service is here to support businesses in all of Long Island’s key industries, including:

Long Island Answering Service Pricing

How much will an answering service cost per month? The cost of an answering service on Long Island depends on the number of calls handled, and any additional features or customization you may need, along with a few other factors:
  • Per Call: You are charged a set rate for each call answered by the service.
  • Per Minute: Pricing is based on the duration of each call. 
  • Flat Rate: You pay a fixed monthly fee for a set number of calls or minutes.
Additional fee considerations to know when pricing out Long Island answering services:
  • After-Hours Support: Your businesses may need phone answering services outside of regular business hours, which may mean additional fees, depending on your chosen service.
  • Call Volume: High call volumes can also lead to increased costs if the service charges per call and/or per minute.
At Responsive, our comprehensive plans begin at just $29 per month. This cost is only a small portion of what you would pay for a full-time receptionist, yet it provides 24/7 availability and a complete range of features. Missing a call can result in lost business and customer goodwill. With Responsive, you can be confident that no important call will go unanswered. The return on investment with our answering service is significant, making you wonder why you didn’t choose us earlier.

24/7 Answering Service for Long Island, NY

Long Island, New York, is a vibrant region that extends eastward from New York City into the Atlantic Ocean. It encompasses two counties, Nassau and Suffolk, each offering a unique blend of suburban and urban environments. The area is renowned for its educational institutions, including several top-tier public schools and prestigious universities. And of course, Long Island’s proximity to New York City provides residents with access to world-class cultural, entertainment, and dining options while maintaining a distinct suburban charm. The business landscape of Long Island is equally diverse, hosting a range of industries from traditional sectors to cutting-edge technology. The region boasts a strong presence in finance, healthcare, and higher education, with numerous hospitals, universities, and financial institutions headquartered there. Long Island is home to a thriving aerospace and defense sector, supported by companies like Northrop Grumman. The biotech and pharmaceutical industries are also well-represented. And, the tourism and hospitality industries flourish due to Long Island’s scenic attractions and proximity to New York City, supporting a robust network of hotels, restaurants, and recreational facilities.  Businesses and organizations on Long Island can greatly benefit from an answering service. An answering service ensures that all customer calls are handled promptly and professionally, which is a must for maintaining high standards of customer service and satisfaction. This is particularly important in sectors like healthcare and government, where timely and accurate communication can significantly impact service quality and client trust. By outsourcing call management, businesses can focus on their core operations, improve efficiency, and reduce overhead costs, ultimately gaining a competitive edge.

The Advantages of A Long Island Answering Service for Your Business

Answering service used to be associated with after-hours coverage, but the advantages of using a Long Island-based answering service go far beyond just evenings and weekends. With cost efficiency, flexibility, and bilingual support, partnering with us offers many benefits. Utilizing our services can optimize operations, enhance your competitive position, and guarantee that every caller has a positive experience. The benefits of a live answering service include:
  • 24/7 Availability: For many Long Island businesses, calls can come in at any hour, day or night. From patients calling in with a dental emergency to tenants needing to get in touch with property managers, our answering service provides 24/7 coverage to ensure your business is always accessible.
  • Cost Savings: Partnering with a Long Island answering service reduces overhead expenses compared to hiring full-time receptionists. It also provides the flexibility to scale services according to your business needs, ensuring you always have the appropriate level of support without the hassle of managing additional staff.
  • Consistent Customer Service: A long wait time or a dropped call may mean a negative review on social media or a customer who will never give you their business again. But an answering service ensures that all calls are handled promptly and courteously.
  • Professional and Friendly Voice: Our virtual receptionists greet each caller, embodying friendliness and hospitality in every interaction. We ensure that each exchange is pleasant, reflecting the welcoming spirit of Long Island.
  • Scalability: Long Island’s growing and evolving economy means that call volume fluctuates. At Responsive, we provide cutting-edge technology and expert virtual receptionists ready to scale up as needed.
When you partner with Responsive, you can expect:
  • Local New York Knowledge: Responsive stands out from other Long Island answering services with our deep understanding of the Long Island and New York culture. Our team is trained to provide personalized service that resonates with your clients, ensuring every interaction feels familiar and trustworthy
  • Bilingual Answering Agents: With our 24/7 bilingual answering service, your callers can interact with your business in English or Spanish, whichever they feel most comfortable with.
  • Customized Answering Scripts: Customize your call screening, appointment scheduling, and more to suit your unique style. When we partner with you, we start by fully understanding your operations, ensuring our agents are fully immersed in your brand’s tone and preferences.
  • Advanced Telephone Technology: With an average wait time of just 20 seconds, your calls are quickly directed to a skilled agent, ensuring prompt and knowledgeable assistance. 
We also provide appointment scheduling, message taking and delivery, and call screening services.

New York Area Codes We Answer For 

At Responsive, we answer calls from every area code in New York State, including:  212: Manhattan 315: Central New York 332: Manhattan 347: New York City (all boroughs) 516: Nassau County 518: Long Island and Eastern New York 607: Southern Tier 631: Suffolk County 646: New York City (all boroughs) 680: Northern New York (overlays 315) 716: Western New York (Buffalo area) 718: New York City (all boroughs except Manhattan) 838: Albany and Eastern New York (overlays 518) 845: Hudson Valley 914: Westchester County 917: New York City (all boroughs) 929: New York City (all boroughs) 934: Suffolk County (overlays 631) We provide live answering services throughout The Empire State, including these zip codes in and near Long Island: 11550 11542 11561 11501 11580 11581 11582 11702 11706 11717 11743 11787 11901 11968 11937 We expertly answer calls for businesses based on Long Island and nearby cities including New York City, Hempstead, Oyster Bay, Islip, Brookhaven, Huntington, Smithtown, Riverhead, Southampton, and East Hampton.

Responsive: Answering Phones In Long Island 24/7

Responsive Answering is a privately owned nationwide telephone answering and call center service with a stellar reputation on Long Island. Answering calls is not just a job for us at Responsive—it’s our mission. We do more than just handle calls; we represent your business with professionalism, local New York expertise, and a friendly demeanor. Count on Responsive to ensure your customers always receive the assistance they need, whether they’re calling from nearby or far away. Here are just some of our call answering statistics:
  • 24/7 availability (including weekends and holidays),
  • Trained professionals who specialize in our clients’ range of business categories,
  • Versatility to customize our accounts,
  • Our average pickup is on the second ring,
  • Our average queue time is 20 seconds,
  • Our average talk time is around one minute,
  • We effectively manage and route thousands of calls a day.
  • We take pride in offering one of the most enjoyable work environments. Our operators are the most important asset!
Contact us today to learn more about Responsive Answering Service, or to request a quote.