Buffalo Answering Service Welcome to our Buffalo, NY answering service, where we proudly answer every call on behalf of your business or organization, 24/7, 365 days a year!  Buffalo is home to more than 1.1 million people, making it the second-largest metropolitan area in New York State. Is your Buffalo business missing important calls? Did you know that 80% of callers who reach voicemail do not leave a message? That’s right—most potential customers will simply hang up and move on to the next business, potentially your competitor. This is why a reliable answering service is a must for your success. If you run a business or manage an office in Buffalo, you know that ensuring customer service can be difficult while juggling all your other responsibilities. When you partner with Responsive Answering Service, our virtual receptionists stand by to take care of your callers, and ensure a positive experience with every interaction. 

Buffalo Answering Services Top Features

Our comprehensive Buffalo, NY answering services include: 24/7 Live Answering Service, including after-hours, weekends, nights, and holiday coverage Virtual Receptionist Call Screening Appointment Scheduling Dispatching Services Message Taking and Delivery Bilingual English and Spanish Answering Service

Business Answering Service for Every Industry In Buffalo, NY

Whatever your industry – from medical to legal, from plumbing to property management, our specialized Buffalo answering service agents understand and cater to the specific requirements of your industry. Responsive Answering Service is here to support businesses in all of Buffalo’s key industries, including:

Buffalo Answering Service Pricing

You may be wondering, “How much will an answering service cost per month?” The cost of an answering service in Buffalo depends on the number of calls handled, and any additional features or customization you may need, along with a few other factors:
  • Per Call: You are charged a set rate for each call answered by the service.
  • Per Minute: Pricing is based on the duration of each call. Longer calls result in higher costs.
  • Flat Rate: You pay a fixed monthly fee for a set number of calls or minutes.
Some additional fee considerations to know when pricing out Buffalo answering services:
  • After-Hours Support: Your businesses may need phone answering services outside of regular business hours, which may mean additional fees, depending on your chosen service.
  • Call Volume: High call volumes can also lead to increased costs if the service charges per call and/or per minute.
At Responsive, our comprehensive plans start at just $29 per month.  This service costs a fraction of what you would spend on hiring a full-time receptionist, yet it offers round-the-clock availability and a full range of features. Missing a call means losing potential business and customer goodwill. With Responsive, you can rest assured that no important call will slip through the cracks again. The return on your investment in our answering service will be substantial, leaving you wondering why you didn’t hire us sooner.

24/7 Answering Service for Buffalo, NY

Buffalo, New York, situated on the eastern shores of Lake Erie, boasts a rich history that dates back to its founding in 1801. Originally a small trading community, Buffalo’s growth accelerated with the opening of the Erie Canal in 1825, which linked the Great Lakes with the Atlantic Ocean. The Pan-American Exposition of 1901 further highlighted Buffalo’s prominence, showcasing the city’s advancements and innovations. Today, Buffalo is a city of resilience and reinvention, with diverse industries propelling its economy. Healthcare and education are significant sectors, anchored by institutions like the Buffalo Niagara Medical Campus and the University at Buffalo. The city’s advanced manufacturing sector continues to evolve, focusing on aerospace, automotive, and life sciences. Additionally, Buffalo has embraced a vibrant cultural and tourism industry, driven by its historic architecture, proximity to Niagara Falls, and a revitalized waterfront. The city’s commitment to renewable energy and technology has also sparked growth in the clean energy sector, making Buffalo a center for green innovation. This combination of historical legacy and modern industry ensures Buffalo remains a dynamic and integral part of New York’s economic landscape. Buffalo businesses benefit greatly from professional answering services because they ensure customer calls are answered promptly and courteously, enhancing satisfaction and retention. This is crucial in industries like healthcare where timely communication is essential. An answering service allows businesses to focus on core tasks without interruptions, boosting productivity and efficiency. It also offers a cost-effective alternative to hiring full-time receptionists and provides after-hours support, ensuring businesses remain accessible to customers 24/7 in a competitive market.

The Advantages of A Buffalo Answering Service for Your Business

Gone are the days of relying solely on after-hours support when considering answering services. The benefits of utilizing a Buffalo-based answering service extend well beyond evenings and weekends. From cost efficiency and flexibility to bilingual support, partnering with us offers you numerous advantages. By leveraging our services, you can streamline operations, gain a competitive edge, and ensure every caller has a positive experience. The benefits of a live answering service include:
  • 24/7 Availability: For many Buffalo businesses, calls can come in at any hour, day or night. Whether it’s a worried parent calling their pediatrician’s office in the middle of the night, or a homeowner facing a heating emergency in the middle of Buffalo’s harsh winter, our answering service provides 24/7 coverage so your business always remains accessible.
  • Cost Savings: Partnering with a Buffalo answering service means reduced overhead expenses compared to hiring full-time receptionists. Additionally, it offers the flexibility to scale services according to your business needs, ensuring you always have the right level of support without the hassle of managing additional staff
  • Consistent Customer Service: A long wait time or a dropped call may mean a negative review on social media or a customer who will never give you their business again. But an answering service ensures that all calls are handled promptly and courteously, minimizing wait times and leaving a favorable impression.
  • Professional and Friendly Voice: Our virtual receptionists greet each caller, embodying friendliness and hospitality in every interaction. We ensure that each exchange is pleasant, reflecting the welcoming spirit of Buffalo.
  • Scalability: Buffalo’s growing economy can mean that call volume goes up and down. At Responsive, we provide cutting-edge technology and expert virtual receptionists ready to scale up as needed.
When you partner with Responsive, you can expect:
  • Local New York Knowledge: Responsive stands out from other Buffalo answering services with our deep understanding of the New York culture and local preferences
  • Bilingual Answering Agents: With our 24/7 bilingual answering service, your callers can interact with your business in English or Spanish, whichever they prefer.
  • Customized Answering Scripts: Customize your call screening, appointment scheduling, and more to suit your unique style. When we partner with you, we start by fully understanding your operations, ensuring our agents are fully immersed in your brand’s tone and preferences.
  • Advanced Telephone Technology: With an average wait time of just 20 seconds, your calls are quickly directed to a skilled agent, ensuring prompt and knowledgeable assistance. New York is a state that values technology, and at Responsive, we’ve made significant investments in cutting-edge telephone technology to manage nationwide call volumes and route calls efficiently. 
We also provide appointment scheduling, message taking and delivery, and call screening services.

New York Area Codes We Answer For 

At Responsive, we answer calls from every area code in New York State, including:  212: Manhattan 315: Central New York 332: Manhattan 347: New York City (all boroughs) 516: Nassau County 518: Albany and Eastern New York 607: Southern Tier 631: Suffolk County 646: New York City (all boroughs) 680: Northern New York (overlays 315) 716: Western New York (Buffalo area) 718: New York City (all boroughs except Manhattan) 838: Albany and Eastern New York (overlays 518) 845: Hudson Valley 914: Westchester County 917: New York City (all boroughs) 929: New York City (all boroughs) 934: Suffolk County (overlays 631) We provide live answering services throughout The Empire State, including these zip codes in and near Buffalo: 14201: Downtown Buffalo 14202: Waterfront district 14203: Medical Campus 14204: Fruit Belt 14205: Business district 14206: Lovejoy area 14207: Riverside area 14208: Hamlin Park 14209: Delaware Park 14210: South Buffalo 14211: East Buffalo 14212: Kaisertown 14213: West Side 14214: University Heights 14215: Kensington 14216: North Buffalo 14217: Kenmore 14218: Lackawanna 14219: Blasdell 14220: South Park 14221: Williamsville 14222: Elmwood Village 14223: Tonawanda 14224: West Seneca 14225: Cheektowaga 14226: Amherst 14227: Sloan 14228: North Amherst 14261: UB North Campus We proudly answer calls for businesses based in Buffalo and nearby cities including Niagara Falls, Tonawanda, Cheektowaga, West Seneca, and Amherst.

Responsive: Answering Phones In Buffalo 24/7

Responsive Answering is a privately owned nationwide telephone answering and call center service with an impeccable reputation in Buffalo. Our deep ties to the local community provide us with a firsthand understanding of the unique requirements of businesses in this region. Answering calls is more than just a job for us at Responsive—it’s our mission. We go beyond basic phone handling; we represent your business with professionalism, local expertise, and a welcoming demeanor. Rely on Responsive to guarantee your customers consistently receive the assistance they require, whether they’re dialing in from local or distant locations. Here are just some of our call answering statistics:
  • 24/7 availability (including weekends and holidays),
  • Trained professionals who specialize in our clients’ range of business categories,
  • Versatility to customize our accounts,
  • Our average pickup is on the second ring,
  • Our average queue time is 20 seconds,
  • Our average talk time is around one minute,
  • We effectively manage and route thousands of calls a day.
  • We take pride in offering one of the most enjoyable work environments. Our operators are the most important asset!
Contact us today to learn more about Responsive Answering Service, or to request a quote.